FAQs

You can download the Learner Driver app for free on your smartphone. Just visit the App Store or Google Play.

In the RACQ Learner Driver app you can choose to start a trip and the app will start recording your driving time. Alternatively, you can manually enter past trips into the app once you’ve completed them.

You need to record your start date and time, start location, supervisor and vehicle.

Night time driving is classified as after dusk and before dawn (between sunset and sunrise).

You can obtain your day and night driving hours in whichever split you like e.g. day time hours first or a combination of each, and you can complete more than 100 hours in total. Once you hit 100 hours (including the 10 compulsory night hours) you can submit your logbook to the Department of Transport and Main Roads.

You can delete or edit the details of a trip at any time. If it’s already been approved it will need to be approved again by your supervisor.

Unfortunately, we can’t retrieve a cancelled trip but you can re-enter the cancelled trip manually as long as your supervisor approves it.

There’s no need to stop the app recording when you are driving. Your trip time can be modified before you submit it for approval.

You’ll need to input an odometer reading before you start your next trip. You can manually add in past trips and their information if you forget at the end of your trip.

Yes, you can. You can manually enter information from a previous trip through the app.

You can search for the suburb you’re in on your smartphone as long as you’re stationary and not in control of the car.

Yes. To assign a supervisor to your trip you’ll need to add in their details before you take off. You can do this from the Add Supervisor button accessible from your Profile.

This information is sent to the Department of Transport and Main Roads so they have a record of the type of vehicle that you’re learning in and so they can verify that the car is registered.

In some phones there’s a setting you can choose to automatically switch to Do Not Disturb. Otherwise, you can turn on Do Not Disturb manually before you start your trip. Do Not Disturb stops your phone from receiving messages and calls so you can concentrate on the road.

If your supervisor has set up a PIN you can ask them to approve the trip on your phone, otherwise you can send the trip to be approved via email to their email address.

You’ll get a notification email to let you know your trip has been rejected. Rejected trips are visible in your trip log under Rejected. Trip details can be edited and then resubmitted to the supervisor.

Yes, just swipe left to delete the trip.

Yes, the app is only recording trip time, not location. But you’ll need to be online again so the trip can be saved to your account.

Generally, if you are under 25 in Queensland you’ll need to record at least 100 hours (including 10 compulsory night hours) of supervised driving, unless otherwise specified by the Department of Transport and Main Roads. You can record these hours in any of the following;

• the RACQ Learner Driver App
• the RACQ Learn2go app
• the Department of Transport and Main Roads Learner Logbook app
• the Queensland Learner Logbook (hard copy)
• a learner logbook app from another recognised third-party provider
• an approved interstate learner logbook.

or a combination of the above methods.

The requirement to record 100 hours of supervised driving experience in a learner logbook applies to all learner licence holders under 25. You can apply for exemption from learner logbook requirements in some circumstances. Your application will be assessed against strict criteria.

To be eligible for a learner logbook exemption you must hold a learner licence, be under 25 and be able to prove that;

• no car is reasonably available to you to learn to drive
• no supervisor is reasonably available to supervise your driving
• the road network where you live is significantly limited.

You will need to contact the Department of Transport and Main Roads to apply directly.

Driving experience from interstate or foreign countries cannot be recorded in a Queensland logbook or app but you can apply for prior driving recognition. If you completed driving experience in another Australian state/territory or another country and want it to count towards your 100 hours, you must complete the prior driving experience form (F4450) available from the Department of Transport and Main Roads.

To pass your provisional licence in Queensland you need to be a Queensland resident. You will need to contact the relevant licensing authority interstate to see how your learner logbook will be assessed.

Every hour you spend with a Queensland accredited driver trainer counts as three hours supervised driving in your logbook. Drive 10 hours with an accredited trainer and you’ll get 30 hours for your logbook!

If you forget your password just click on the “Forgot Password” link in the login screen. Complete your details and we’ll send out an email with a verification code so you can change your password.

We take your privacy seriously. You’ll create your own unique login and password to use that app and we’ll only share your information if you give us permission.

You can edit your personal details at any time under your “Profile”. You need to make sure the information you’ve entered matches your licence exactly before you submit your completed hours to the Department of Transport and Main Roads.

We use your email address as your unique identifier for your app account. If your email address is already being used in our system we won’t be able to set up an account for you. If you think you‘ve already set up an account, try to reset your password from the “Forgot Password” link on the login screen.

You must be at least 16 years old and hold a valid Queensland learner licence to use the Learner Driver app.
To create an account, you’ll need your:

• email address
• full name
• password (that you create when you sign up)
• date of birth
• learner licence number
• phone number
• address.

Double check the details you’ve entered match the details on your learner licence.

Yes. Once you have hit your 100 hours (or specified hours) you can submit your approved hours directly to the Department of Transport and Main Roads through the app. The information we submit needs to be accurate as this is what the Department of Transport and Main Roads will use to check your licence details.

Once you’ve achieved your 100 approved supervised driving hours your app dashboard will display the message “Congratulations! You have completed your target hours” and you will see a “Submit logbook” button.

You’ll then be shown your details in your profile so you can double check your details match your driver’s licence exactly. Then you can submit your logbook directly to the Department of Transport and Main Roads.

The Department of Transport and Main Roads will get in contact with you to let you know if your logbook’s been approved and you can book your practical test, or if you need to complete more supervised driving hours. It will take at least 12 business days for them to receive and process your logbook. Once you submit your logbook you don’t need to do anything else. If you’d like an update just get in contact with the Department of Transport and Main Road directly.

You’ll get a confirmation email sent to your email address with a copy of your approved hours.

Your supervisor needs to be a safe, experienced driver who’s up to date with current Queensland road rules. They’ll need to have held their open licence for at least one year, have their licence in the vehicle you’re learning in e.g. manual or automatic and be available to attend each driving lesson with you.

You don’t need to use a driving instructor to gain your 100 hours but using a driving school or a driver trainer will help you learn the skills you need to be a safe and competent driver.

Your supervisor details will be sent to the Department of Transport and Main Roads. Their details are used when you submit your logbook as the department will need to verify they are a licenced driver.

Your supervisor doesn't need to download the Learner Driver app. After you’ve entered a trip in the app you can ask your supervisor to approve it from your mobile phone screen. Your supervisor can approve your trips immediately using their PIN (if they have set one), or they can opt to receive an email link to approve your hours. The email will contain the details of the trip and links for your supervisor to approve or reject the trip.

We use your email address as your unique identifier. The email address you choose allows you to log in to the app and access your account. Your supervisor will need to choose a different email address as we will send them messages to approve your trips.

If your supervisor has set up a PIN we’ll automatically ask your supervisor to approve your trip with their PIN. Your supervisor can also skip this step and approve your trip via email.

Your supervisor can request a PIN reset through the app under “Supervisor Details”. This will then send your supervisor an email (to the email address we have on file for them) so they can change their PIN.

Double check you have the correct email address for them in the “Supervisor Details” section of the app. Once correct, you can re-send the request for approval from the trip under “Trips” > “Pending Approval”.

If you realise your trip details are incorrect immediately after the trip you can edit them before you ask your supervisor to approve it. If you’ve emailed your approval request your supervisor can reject the trip from the reject button in their email. Trip details can then be edited and resubmitted to the supervisor via email for their approval.

The Learn2Go app launched in 2014 as part of our old learner driver program was decommissioned on 1st July 2020.