Go paperless

Save money (and the environment) by making the switch.

Nobody likes to receive bills in the mail and being charged for it can add insult to injury. 

Research from consumer advocate Keep Me Posted has revealed the average Australian household receives seven to eight bills in the mail each month, at an average cost of $2 per bill.

This can equate to a cost of more than $170 each year just to receive your bills.

Attorney-General and Minister for Justice Yvette D’Ath said consumers might not realise that receiving bills in the post could cost an extra fee.

“It could cost a couple of dollars for each bill. So, when people receive multiple paper bills over the course of a year, it’s an added cost they just don’t need – particularly those who are on low incomes,” Mrs D’Ath said. 

The simplest way to avoid the fee is to switch to electronic billing.

“If you want to avoid the fee, enquire with your provider about switching to online billing if you can, or find out if you are eligible for an exemption to avoid the paper bill fee,” Mrs D’Ath said.

People who don’t have internet access, are  low income earners or concession card holders may be eligible for an exemption from paper billing fees.

“Many service providers now have exemptions from fees available for people who need paper bills because they have no real alternative,” Mrs D’Ath said.

“Consumers who are eligible for an exemption, but are having trouble getting their exemption request processed, should contact the Office of Fair Trading for assistance.”

To apply for exemptions, contact each company that sends you a bill and ask about their exemption process.

RACQ members  can switch to paperless billing via My RACQ or calling 13 19 05. Members can also read The Road Ahead magazine online instead of in print.


The information in this article has been prepared for general information purposes only and not as specific advice to any particular person. Any advice contained in the document is general advice and does not take into account any person’s particular investment objectives, financial situation or needs. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives, financial situations and needs.