Keep scam safe

Follow our top 10 tips to secure your money and personal details.

We have all been there, either receiving a call, text or email from a scammer or hearing about a friend or family member who has.

Last year alone, the Australian Taxation Office received more than 81,000 scam reports and the ACCC reported $340 million in combined financial losses to scams, a $40 million increase from 2016.

RACQ Bank Manager Operational Risk Jayne Gearing said RACQ members should react cautiously anytime they’re contacted unexpectedly.

“If you feel like you’re being pressured, alarm bells should start ringing,” she said.

“Get into the habit of hanging up and calling the actual company to check, but make sure to find the contact number yourself. Or call 13 19 05 for guidance.”

Ms Gearing said time is of the essence when it comes to stopping scams.

“Chances of recovery are improved if we get the information quickly,” she said.

Always remember, no legitimate organisation will ask you to purchase iTunes gift cards, or similar, as a method of payment.

If you believe you have fallen victim to a scam contact RACQ Bank on 13 19 05.

Top 10 tips to keep scam safe

  1. If you were not expecting the call, it should be treated with the utmost caution.
  2. If you feel uneasy or feel you are being pressured, hang up and contact your Bank or family/friends for guidance.
  3. Time is critical. Contact your Bank as soon as possible.
  4. Never allow a caller to access to your computer remotely, particularly if you did not initiate the call.
  5. Talk about scams with your friends and family to help raise awareness.
  6. Do not open suspicious texts, pop-up windows or click on links or attachments in emails.
  7. Choose your passwords carefully and never share them.
  8. Check your account activity regularly and keep an eye out for odd transactions.
  9. Dispose of all sensitive documents including bills and bank statements when they're no longer needed.
  10. Don’t conduct banking transactions on public Wi-Fi networks.