Stay safe from scams

Stop scammers from targeting your money and personal details online.

We've all been there, either receiving a call, text or email from a scammer or hearing about a friend or family member who has.

Last year alone, the Australian Taxation Office received more than 81,000 scam reports and the ACCC reported $340 million in combined financial losses to scams – a $40 million increase from 2016.

There are plenty of ways to take control of your online safety and keep finances secure, here are some tips to get you started.

Website safety

  1. Antivirus protection
    Check you’ve got an up to date computer antivirus system. McAfee®, Norton Security® or Kaspersky™ are all great options.
  2. Safer browsing
    Check the bar where the website address is. If some of the text is green (or it says the word secure) you can relax knowing the website is safer. If any of the text is red, take this as a warning and consider leaving.
  3. Check hyperlinks
    Hover your cursor over hyperlinks to see the website address before you click on it. If it looks like the link’s trying to divert you somewhere suspicious, just open another screen and go direct to the website that way.
  4. Limit public WiFi use
    While convenient, public WiFi is less secure than your internet at home. It may be best to consider using your mobile data rather than unsecure WiFi networks. Or, just wait until your home to browse.

Device safety

  1. Jailbreak caution
    Jailbreaking your phone can weaken your phones security system so perhaps consider if it’s worth the risk.
  2. Smart app installation
    It’s best to install apps from a trusted source like the App Store or Google Play, rather than clicking on app links in emails.
  3. Mobile pin or fingerprint
    The fancy fingerprint or equally useful pin which unlocks your phone adds that extra security to put your mind at ease.
  4. Find my iPhone
    The free find my iPhone or Device Manager apps are super useful to locate and lock your phone if it ever gets into the wrong hands.

Email safety

  1. Phishing emails
    Phishing emails try to get you to click or download links which could be dangerous to your computer. Look out for miss-spelt words or weird graphics, logos or images. Try to avoid clicking any links in emails that just don’t look right.
  2. Protect your information
    Any emails that come from an unknown sender could be dangerous. If the subject or sender looks a little suspicious – it’s best to just delete it.
  3. Multiple email accounts
    Consider having multiple email accounts. One for banking, one for family and a third for promotions or newsletters.

General safety

  1. Passwords
    Strong passwords have a mixture of letters, numbers and characters. Try to have a different password for each log-in and change them every few months.
  2. Online persona
    Consider what you’re revealing online and avoid providing any personal information. You shouldn’t be asked to give any sensitive information either in an email or on a web forum.
  3. Smart shopping
    When shopping online it’s best to check you’ve got that extra level of security. Check you’re on a secure payment portal (is the browser address line green?) and pay on credit cards or PayPal which can cover you for fraudulent payments.

We really value your privacy and we’ll do our best to protect you. If you need any advice on keeping safe online, or if you have a question about how we use your personal information, visit our RACQ Bank security page, or call one of our consultants – we’re available 24/7.