Can I get more Dining Rewards POS materials (posters /business cards etc)?
Yes. Simply
contact the Dining Rewards team.
Can I link my website to the Dining Rewards website?
Yes. We would certainly encourage you to do so.
Can I tell who is a Dining Rewards member?
No. For security purposes there will be no identifying member data provided and an RACQ Member is not required to show their RACQ Membership card to participating restaurants. However, a key part of the program benefits for participating restaurants is the rich source of de-identified data on RACQ Dining Rewards Patrons which will be emailed through to you on a monthly basis.
Can I update my images on the Dining Rewards website?
Yes. Simply email the images to
RACQdiningrewards@racq.com.au
How are rewards calculated?
Rewards are calculated at 10% for the first $1000 of a dining transaction total.
How can I leave the Dining Rewards program?
Simply
contact the Dining Rewards team and request that your account be closed. This will occur after the termination period outlined in your contract.
How does the Program work with other offers?
Dining Rewards works independently of other offers, so if a patron uses a coupon then they will also get the Dining Rewards benefits on top of the coupon because it is on the transaction value.
What are “rewards”?
“Rewards” are the cash based rewards (or refund) back to an RACQ Member (less the RACQ fee). It is based on 10% of the RACQ members dining transaction total.
What happens on public holidays?
For public holidays the rewards are capped at 10% plus the RACQ fee.
When and how do I pay out the rewards?
Once a month the Dining Rewards member transactions will be tallied and your nominated bank account debited the required Rewards fees due.
Where do I put the advertising material?
A letter outlining the use of the RACQ Dining Rewards collateral will be sent to you prior to your commencement with the program explaining this. These are attached again to these FAQs for your convenience.