Live chat Online Chat now

RACQ’s here to help people affected by bushfires

As many Queenslanders and their homes remained in the path of unprecedented bushfires, RACQ has announced a series of measures to assist impacted members and the community.

Club spokesperson Renee Smith said the insurance, banking and assistance teams, as well as RACQ Foundation, would work together to support people going through this frightening time.

“Our priority is to support those affected by the bushfires and their communities,” Ms Smith said.

“We’re providing emergency accommodation and payments, and are fast-tracking settlements.

“We have dedicated specialist claims staff and assessors for this event. Members will have an assessor attend onsite and a dedicated claims management officer to manage their claim.

“Our assessors are booking inspections and preparing to attend properties in Stanthorpe later today. Binna Burra and Peregian Beach are not yet safe to enter however we’ll have people on the ground as soon as possible.”

Ms Smith said RACQ Bank was also ready to provide support as soon as members could be contacted.

“We’re experienced in managing hardship and, if our members need it, we can tailor a plan to help get them back on their feet,” she said.

“We’ll be deploying both insurance and banking staff to talk to affected members in their communities about what they need from us. Where we need to, we’ll look at restructuring individual home loans or pausing repayments.”

Ms Smith said RACQ Foundation funding was also available for local groups affected by natural disasters, like fires, across Queensland. “While our priority is on getting people back into their homes so they can return to their lives as quickly as possible, community groups are the backbone of regional communities, so when the time is right, organisations can apply for grants through RACQ Foundation to help rebuild.

Visit for more information on how to apply.

RACQ's here to help people affected by bushfires