Direct Debit Request Service Agreement

NOTE: Please retain a copy of this agreement for your records

1. Drawing Arrangements for Direct Debit

The Royal Automobile Club of Queensland Limited (RACQ) will advise you in writing the details of your RACQ annual Roadside Assistance renewal fee Direct Debit amount at least 15 business days prior to the first drawing. Any changes to your RACQ annual Roadside Assistance renewal fee/revised direct debit amount will be notified to you 15 business days prior to the next due date. Where the due date falls on a non business day, the amount will be drawn on the following business day. If two or more drawings are returned unpaid, RACQ reserves the right to cancel the drawing arrangements. All fees incurred by RACQ as a result of any dishonoured debits will be recovered from you. Your financial institution may charge you separate fees for any dishonoured debits. 

2. Your Rights in regards to Direct Debit

You can terminate or cease payment of a drawing to RACQ by providing a written notice to the RACQ at least 15 business days prior to the due date. You may also be able to stop an individual debit by contacting your own financial institution. You may be liable for financial institution charges if you do this. No drawings will be made without your prior approval. Where you consider that a drawing has been initiated incorrectly or you are disputing an amount, you should take up the matter directly with RACQ on 13 1905 or your financial institution.

3. Your Responsibilities 

a. Make sure your nominated account allows for Direct Debits as direct debiting through the Bulk Electronic Clearing System (BECS) is not available on all accounts. Check with your financial institution to make sure that your account has this facility. Also check to ensure that your nominated account details are correct against a recent statement from your financial institution. If you need help completing this form, please contact your financial institution.
b. The authorisation given to draw on the nominated account is identical to the account signing instruction held by the Financial Institution where the account is based.
c. Ensure sufficient funds are available in the nominated account to meet a drawing on its due date to avoid dishonour fees.
d. Change of nominated account – if you change, transfer or close the nominated account from which your direct debit is deducted, you will need to provide RACQ with a new direct debit form setting out the new account details 15 business days prior to the due date. The form can be obtained from RACQ’s website, or you can call our call centre to have a new form sent to you.
e. You advise RACQ within 15 business days prior to the due date, if you wish to cancel an RACQ drawing or to arrange an alternate payment method.

4. Privacy 

The information that you provide on the Direct Debit Request will only be used by RACQ for the purpose intended. RACQ will take reasonable precautions to maintain the confidentiality of your records and account details. We will only disclose your information:

a. To the extent specifically required by law; or
b. For the purposes of this agreement (including disclosing information in connection with any query or claim)