Get answers to the most common questions we get asked about a range of topics. If you can’t find the answer you’re looking for, please contact us via one of the channels below.

In most cases, if the battery charge light has been coming on while driving, this indicates an issue with the alternator. 
If your vehicle is having trouble turning over and the battery is in good condition, this could indicate an issue with the starter motor. 
Both can be checked by an RACQ Roadside Assistance patrol. When needed and where available, RACQ Car Electrics can come to you to fix either.

  1. Brackets
  2. Rectifier
  3. Rotor
  4. Stator
  5. Slip Ring
  6. Bearings
  7. Pulley
  8. Threads
  9. Regulator

  1. Internal Bush
  2. Front Housing
  3. Pinion
  4. Clutch
  5. Solenoid
  6. Planetary Gear
  7. Permanent Magnet Field Housing
  8. Planetary Gear Cap
  9. Armature
  10. Motor Terminal
  11. Brush Box & Brushes

In most cases, RACQ Car Electrics will have your car going again within a few hours.* 
This compares to research showing that drivers who use other services to fix alternator or starter motor failure can wait up to 24 hours to get their vehicle repaired and back on the road.
* Depending on where you live, and subject to traffic conditions and part availability.

The RACQ Car Electrics mobile service is available in the metropolitan Brisbane and Gold Coast areas.

As long as you’re an RACQ member, we can come to you:

  •  Brisbane metro: 8.00am to 4.00pm Monday – Saturday (excluding Christmas Day and New Years Day)
  •  Gold Coast: 8.00am to 4.00pm Monday – Saturday (excluding Christmas Day and New Years Day)
Outside of these hours an appointment can be booked for the following day.

All RACQ Car Electrics units are very competitively priced. We continually strive to ensure that our members get excellent value for money.

Yes. When fitted to vehicles used for private purposes, RACQ Car Electrics alternators and starter motors have up to 24 months / 40,000 kilometre (whichever comes first) nationwide warranty.  

When fitted to vehicles used as a taxi, courier, goods carrier or commercial vehicle, there is a three-month nationwide warranty.

The vast majority of parts supplied by RACQ Car Electrics are new, and meet or exceed the original vehicle manufacturer’s specifications. A very small number of unique parts are reconditioned to ‘as new’ – these still receive full warranty.

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