Get answers to the most common questions we get asked about a range of topics. If you can’t find the answer you’re looking for, please contact us via one of the channels below.

Unfortunately, we are only able to consider applications that are provided in response to a current vacancy.

Yes. If you are interested in multiple positions and your skills and experience match the requirements outlined in the position description, please apply for each position. We will consider your application for each position.

Once you apply for a position, we’ll send you an email confirming that we have received it.  Then if you are successful in gaining an interview we will contact you.  If you are not successful in gaining an interview you will be notified.

How to plan and prepare

Your resume should be a concise description of your employment history, skills, abilities, qualifications, contributions and achievements.
  • Be well organised, easy to read and understand.
  • Include information that is current and up to date.
  • Be informative, and include all relevant information (including contact details).
  • Be targeted to the job you are applying for.
  • Be an honest representation of your work experience and skills, knowledge and abilities.
  • Be checked thoroughly for spelling and grammar mistakes.
  • Use a consistent and clear layout.
What to include 
Typically, a resume sets out information in a reverse order. Your most recent work experience, achievements and qualifications should be first on the list.

A typical resume includes:
  • Personal details – Full name and contact details including your address, telephone number and email address.
  • Education and training – A summary of your education and training history, starting with your most recent studies, making sure you include all training that’s relevant to the job you’re applying for.
  • Employment history – Start with your most recent work history and work backwards chronologically, listing the name of the employer, your job title, the dates you worked there, and your responsibilities, tasks and achievements.
  • Skills and abilities –A short summary of your key skills and abilities as they relate to the position you are applying for.
  • Interests – A brief list of your hobbies and interests, this gives us more information about you as an individual, and also shows other areas of your life where you’ve gained experiences such as teamwork and commitment.
  • Referees – As a general rule we require two referees, one of your referees should be a recent manager or team leader you reported to. It is important to make sure you ask the potential referees for their permission before you disclose their personal details. If you chose to include your referee’s details, list their name, company name, position title and contact details. Alternatively, it is an option to state ‘Referees available upon request’.
Cover letters 
You will need to include your resume and cover letter. The cover letter should be tailored to the selection criteria outlined in the position advertisement. Your cover letter is a chance for you to summarise your skills and experience and get across any key points that do not fit within the format of your CV.

Basic guidelines when you’re creating a cover letter:
  • Where possible address the relevant contact listed in the advertisement.
  • Include the job title and reference number.
  • Keep to the point and explain why your skills and experience are relevant to the advertised role.
  • Clearly state why you are interested in the role and why you would like to work for RACQ.
  • Describe what you could bring to the role that sets you apart from other applicants.
  • Keep your cover letter to one page.
  • Ensure that you spell check and then proof read your cover letter thoroughly before submitting.

Before your interview 

Read over your resume again and be prepared to answer questions based on the skills and experience you have listed. 

Here are a few things to remember:
  • Don't be late – try to arrive 10-15 minutes early so you have time to prepare yourself.
  • First impressions count – so dress suitably for your interview and greet your interviewer by name and with a firm handshake.
  • Be yourself – speak clearly and confidently about your experiences and skills. Be professional, but don't be afraid to let your personality shine through.
  • Listen carefully and be specific – make sure you understand the question before responding, and ensure you provide specific examples to help you answer the question.
What to expect
At RACQ we use behavioural questions in our interviews. Behavioural-based questions are designed to get you talking about how you have handled or responded to certain situations in the past. With each answer, you'll be expected to describe situations from previous work experiences and your observations about them. You will need to be prepared to provide detailed responses including specific examples of your work experiences.

When you’re answering these questions, a good way to formulate your response is by following this structure: 
  • S - A specific situation
  • T - The tasks that needed to be done
  • A - The action you took
  • R - The results i.e. what was the outcome? 

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