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Hug Insurance is no longer available

Hug Insurance is no longer available for purchase and renewals will not be offered. All existing Hug Insurance policyholders will receive communication from RACQ Insurance (RACQI), the Underwriters, notifying them of this change. Existing policies will remain active until the expiry date of the policy and the ability to claim remains unchanged.

From 1 October 2020, RACQI will be responsible for servicing all existing policies.

If you have any questions regarding your Hug Insurance policy, please contact RACQ on 1300 907 806 or hugadmin@racq.com.au.

See frequently asked questions

Frequently asked questions

Your policy remains active until the expiry date on your current Certificate of Insurance. Our decision to withdraw this product will not impact on any current or future claims for your current period of insurance.
Your claim will continue to be considered and will follow the same process that was applicable prior to the announcement to withdraw this product. For any updates on your current claim, please call 1300 907 806 with your claim number.
Your policy will expire at your upcoming renewal date. You will find this date on your policy schedule.
No, your policy will cease at your upcoming renewal date.
If you require information on alternative insurers, please visit Find an Insurer via the Insurance Council of Australia (ICA) or call them on 1300 728 228 to find a provider suited to your needs.
Please call us on 1300 907 806. Changes that can be made include a change of address or change of driver.
After the 30 September 2020 we will not be offering Hug Insurance, which means you will not be able to add any new assets after this date. If you sell a home, holiday home, motor vehicle, motorcycle, caravan, trailer, or watercraft and replace it with a similar asset during the period of insurance, we will cover the replaced asset until the end of the period of insurance, as per Section 1 of the relevant Product Disclosure Statement (PDS).
Yes, you can. Normal cancellation rules apply as per ‘Cancelling Your Policy’ section of the relevant Product Disclosure Statement (PDS). We will waive the cancellation fee if you decide to cancel early.
As the underwriter of your Hug Insurance policy, RACQ has taken over the administration until the expiry on your current Certificate of Insurance.
Please email us at hugadmin@racq.com.au or call us on 1300 907 806.
Insurance products issued by RACQ Insurance Limited ABN 50 009 704 152. Conditions, limits and exclusions apply. This is general advice only and may not be right for you.  Consider the PDS above.