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What is Trade Assist?

RACQ Trade Assist provides you with access to a trusted network of tradies for a fast, reliable service at fixed-rate pricing that you can count on for your electrical and plumbing needs~. Service areas available: Brisbane, Gold Coast and Sunshine Coast regions only.

Enquire online

How Trade Assist works

GET IN TOUCH WITH US

Tell us what you’d like to get done around your home and either fill in the enquiry form online or call 1800 622 956 Monday to Friday between 8.30am – 5.00pm.

WE’LL CONNECT YOU WITH QUALIFIED TRADIES

A friendly member of our Service Providers’ team* will contact you to assist and confirm your job request.

RECEIVE BOOKING CONFIRMATION VIA EMAIL

You will receive a booking confirmation via email of arrival date and timeframe, name of the tradesperson who will be attending and a cost estimate.

TRADIE ARRIVES ON SITE

On the day of work, the tradesperson will endeavour to arrive at your property within the 2-hour window provided to you, and will discuss the job with you and ensure you’re happy to proceed by signing a scope of work. You will be able to make payment via credit card or EFT on the day. A copy of the invoice will be provided within 1 business day after the work is completed.

Please note that RACQ does not carry out any work directly and that all contracts for works are entered into directly between you and RACQ’s Service Provider. RACQ is not a QBCC licensed provider of building work and acts solely as a referrer to its trusted providers.

Services available

Trade Assist offers a range of electrical and plumbing services. To see whether we can help you with what you need you can browse our list of services below. Click on a Service category to reveal the full list of services available.

  • Install a smoke alarm^
  • Replace an existing exhaust fan#
  • Install a new power point (internal)^
  • Replace a power point (internal)^
  • Install a new light switch^
  • Replace a light switch^
  • Install a new down light#
  • Replace an existing down light^
  • Install a light fitting#
  • Install a ceiling fan#
  • Electrical and fuse replacement^
  • Install a new safety switch^
  • Install a new power point (external)^
  • Replace a power point (external)^
  • Install an electrical appliance#
  • Install a replacement dishwasher#
  • Replace new taps and spouts#
  • Service a tap^
  • Replace an external tap#^
  • Replace basin taps - bathroom/laundry#
  • Install a sink kitchen mixer#^
  • Replace a washer in a dripping tap#^
  • Service of hot water system^
  • Replace hot water system#^
  • Unblock toilet/drain
  • Install a new toilet system#^
  • Investigate and repair an external water leak^#
  • Install gas appliances#^
  • Clean gutters (single storey)
  • Replace downpipe

# Appliances, fixtures, fittings and parts can be provided by the Customer at their own cost. Note: Materials supplied by the customer must meet Australian Standards.
^ Fittings and parts to be provided by Service Provider at additional cost to Customer.

Trade Assist Rates

Non member - First hour RACQ members - First hour Per additional 15 mins

$199

(Not including materials)

$165

(Not including materials)

$22

(Not including materials)

Member

RACQ members receive the first hour for $165

Example scenario: RACQ Member, Jon, calls for a smoke alarm to be installed. The callout and time for servicing takes 1 hour and 30 minutes.
Jon is invoiced for $209 in total: $165 for the first hour as a member + $44 for the additional 30 minutes ($22 x 2)

~ RACQ does not provide you with any services directly.
* Conditions, limitations and exclusions apply. Service provided by Aizer Trade Services Pty Ltd (ABN: 61 607 531 699, QBCC Licence: 15137712, Electrical Contractor Licence: 86177) for which RACQ Operations Pty Ltd ABN 80 009 663 414 receives commissions. Available in selected areas only.

Read full terms and conditions.

COVID-19 precautions on Trade Assist jobs

To ensure the safety of the tradies, yourself and your family, our service provider Aizer, has incorporated a COVID-19 (Coronavirus) plan which includes additional pre-job checks and hygiene practices. RACQ Trade Assist will have additional safety guidelines to safely engage with you while working in your home to protect you and your family.

To protect the health and wellbeing of you, the community and the tradies, you will be asked the following questions before a tradie attends a job.

If our tradies or customers answer YES to any of these questions, our tradies will not be attending the job.

  • Have you been diagnosed with Coronavirus? You must self-isolate for 14 days if you have been diagnosed with Coronavirus.
  • Have you been in close contact with a proven case of Coronavirus? You must isolate yourself for 14 days from the date of last contact with the confirmed case.
  • Are you (or anyone you live with) unwell at all? Do you have any symptoms including a fever and / or respiratory infection (shortness of breath, cough, sore throat), fatigue?
  • Have you (or anyone you live with) returned from any overseas destination or domestic interstate travel in the last 14 days? You must self-quarantine for 14 days from the date you arrived in Australia/home.

On arrival, the tradie will confirm your information about your activity in relation to Coronavirus.

  • Asking the same questions as the pre-job precautions
  • Asking you to move to another room while work is undertaken
  • Wiping down work surfaces with sanitizer

In the event where a payment is required, we will engage one of 2 methods:

  • Tradie will place their phone in a snap-lock bag then follow normal procedure for collecting payment. At the end of the work they will remove their phone from the snap-lock bag and dispose of it with all other contaminated material.

Or

  • Tradie will call the Aizer office (RACQ Trade Assist service provider) and ask a staff member to call the customer and take payment.

Additional hygiene practices that will be undertaken while working on site will include;

  • Additional protective equipment will be worn - gloves and half-face respirators, and in high risk environments disposable hazmat suit will be worn
  • Avoid shaking hands
  • Practice social distancing by maintaining a distance of 1.5m outside and ensure that indoors they have a work space of approximate 4m2.

Testimonials

“Arrived on time, super-efficient and friendly. Explained the job to my husband and even went through the instructions on how to use the controls on the oven and cooktop. ”

H.M from Helensvale, April 2020

“Everyone was pleasant, efficient, organised and quick with responses.”

I.W from Heathwood, October 2019

"Easy, reliable, friendly, Gracie answered all of my questions. And tradie turned up in time bracket specified! Fantastic!"

A.G from New Farm, August 2019

"Tradesman rang same day to make a time for the work to be done. On organised day he also phoned when he was on his way. Work was efficient and completed with great efficiency. I would recommend this service without doubt."

R.V from Spring Hill, August 2019

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