At the Royal Automobile Club of Queensland (RACQ), we do more than meet our members' needs, we provide peace of mind through our roadside assistance, motoring services, insurance, banking, travel and solar products. RACQ is owned by our over 1.7 million members and we’ve been a force for good in Queensland communities for over 118 years.
How does your membership make all the difference?
Our purpose
Our purpose ‘to drive a positive future for all Queenslanders’ is at the core of everything we do.
This guides our strategy, operations and product offering, and the way our people show up every day.
Whether that is through the work of our roadside assistance teams who get thousands of our members back on the road, our teams on the phone in our Queensland-based call centre and in our stores supporting members with their insurance, roadside and banking needs. The support of our members enables us to fund our advocacy, education, community and Foundation work which makes a significant contribution to all Queenslanders.
Our vision and strategy
RACQ's 2032 vision is to be a trusted partner for our members providing solutions to live and move safely, securely and sustainably. This vision is supported by a strategy which focuses on helping our members to navigate the convergence of mobility, energy, home and climate resilience, and is structured around key strategic focus areas.
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Members and CommunityWe have compelling member value propositions and aim to make a positive impact in their communities. -
MobilityWe are a leader in personal mobility advice and solutions for our members. -
HomeWe protect and enhance the sustainability of our members’ homes. -
SustainabilityWe are a force for good, making a positive contribution to the liveability of Queensland. -
PeopleBeing an employer of choice by leveraging our purpose, and aligning our culture, values and employee experience with our business and member strategy.
Our culture
A set of values, behaviours and beliefs guide our culture and enable us to deliver on our purpose, strategy and 2032 vision.
Show care
Prioritise safety and look out for each other.
Listen, empathise, and communicate openly with our members and each other.
Embrace difference and be inclusive.
Own it
Be clear on accountabilities and hold ourselves and each other to account.
Build trust by doing the right thing by members and each other.
Create a safe environment for people to speak up.
Embrace learning
Learn from our successes and failures to continuously improve.
Constructively challenge the status quo and embrace new ideas.
Seek diverse views and encourage learning and growth.
Deliver excellence
Ensure the work we do adds value and has a positive impact.
Work together and help each other succeed.
Make informed decisions and act decisively.
Who we are
At RACQ, we stand for our members. We are good people, doing good things. We have a big heart and show care in every interaction, every day.
We value our people and embrace diversity, knowing we aren’t all the same. We fight for what’s right, giving our members a voice so we can drive change together.
We are passionate about building resilient communities.
To us, success isn’t just the bottom line, it’s about the impact we have on our members, community, and planet.
We drive a positive future for all Queenslanders.
More about RACQ
