RACQ Car Insurance claims

Are you experiencing an emergency or is someone hurt? Call 000 first.

If you can't drive and need a tow, call us on 13 7202.

Please take a moment to read your policy documents to find out what you’re entitled to claim:

• Certificate of Insurance for your policy (you’ll find this on My RACQ) 
• Your Product Disclosure Statement (PDS) and any applicable Supplementary PDS

All incidents

• Your name, phone number, email and address
• A brief description of what happened including the date, approximate time and location of the incident
• Contact details of any witnesses
• Photographs (where possible) of damage, point of impact and vehicle position
• Police report number (if applicable)
• Details of loss or damage you’d like to claim under specific benefits (e.g. baby seats, personal property)
• Details of any other people you’d like to authorise to discuss your claim (e.g. your spouse or solicitor)

Incidents involving third parties

• Names, phone numbers and addresses of any third parties
• Photographs of damage to the third party’s vehicle, the position of their vehicle, and their registration plates
• Description of the third party’s vehicle
• The third party's insurance details
• Third party and/or witness descriptions and diagrams of the incident (if there is a dispute)

Submit your car insurance claim in the way most convenient to you: 

Online

Lodge your claim in a few minutes, anytime you choose

 Can't finish the form? Don't worry you can save your claim and resume it later.

Start my claim

Phone

If you need assistance or extra guidance our staff can talk to you through the process. 
Call 13 7202 

In-Store

Our staff can submit the claim on your behalf when you visit a RACQ store 

Here’s what’s to expect next:

• You may need to take your vehicle to a repairer to be assessed 
• We will assess damage and any quotes for repair, and review your liability
• We will let you know the outcome
• You will need to pay any excesses that apply
• We will make payment or authorise any repairs to get you back on the road