Financial hardship support

Support for financial hardship: Insurance claims

RACQ Insurance is here to help you when an unexpected life event impacts your ability to pay your excess or repay money owed due to an insurance claim.

Apply for financial hardship for an insurance claim

Am I eligible to claim financial hardship?

Financial hardship can be caused by many factors - such as losing your job, reduced income, or an unexpected and costly emergency. If you’re experiencing difficulties making payments to RACQ relating to an insurance claim for the collection of an excess or a debt recovery, then you can apply for financial hardship assistance.

I’m experiencing financial hardship and need help with my other RACQ products, can you help?

If you’re struggling to make payments for loans, insurance premiums or roadside assistance products held through RACQ, our team can help you. For more information about how we can help you, visit our website here.

I've submitted my request for help, what happens now? 

For more information about this process, read our financial hardship customer information fact sheet. 

1. We will assess your financial hardship application and work with you to provide support that is tailored to your needs.
2. We may request further information or supporting documentation from you. We will only do so when it is relevant to support your application and help us make the right decision for you. We will outline specifically what we require from you to complete the assessment of your application at the earliest time we can.
3. We will communicate to you in writing of our decision within 21 calendar days of receiving all the information we require for an assessment to be made.

Other support services 

If you need help managing debt, the National Debt Helpline (NDH) is a not-for-profit service that helps people tackle their debt problems. The NDH has a team of financial counsellors who provide non-judgmental, qualified advice. You can contact the National Debt Helpline from 9:30 to 4:30 pm Monday to Friday.

Visit the National Debt Helpline website for more information www.ndh.org.au.