Help Centre
Support and contact
I'm looking for help with:
Call us
13 1905
Mon-Fri: 6:30am - 9:30pm
Sat & Sun: 8:00am - 8:00pm
General banking enquiries (international):
+61 7 3877 1908
Call us
Personal lending enquiries (domestic):
13 1905
Mon-Thurs: 8:00am – 6:00pm
Fri: 8:00am - 5:30pm
Sat: 9:00am - 1:00pm
Personal lending enquiries (international):
+61 7 3877 1908
Related articles
Call us
Home lending enquiries (Home lenders are available for appointments outside these hours):
13 1905
Mon–Fri: 8:00am - 5:00pm
Home lending enquiries (international):
+61 7 3877 1908
Online tasks
Related articles
Call us
General banking enquiries (domestic):
13 1905
Mon-Fri: 6:30am - 9:30pm
Sat & Sun: 8:00am - 8:00pm
General banking enquiries (international):
+61 7 3877 1908
Online tasks
Call us
General banking enquiries (domestic):
13 1905
Mon-Fri: 6:30am - 9:30pm
Sat & Sun: 8:00am - 8:00pm
Fraudulent card transactions (Cuscal):
1300 705 750
General banking enquiries (international):
+61 7 3877 1908
Online tasks
Call us
General banking enquiries (domestic):
13 1905
Mon-Fri: 6:30am - 9:30pm
Sat & Sun: 8:00am - 8:00pm
Fraudulent card transactions (Cuscal):
1300 705 750
General banking enquiries (international):
+61 7 3877 1908
Call us
General banking enquiries (domestic):
13 1905
Mon-Fri: 6:30am - 9:30pm
Sat & Sun: 8:00am - 8:00pm
General banking enquiries (international):
+61 7 3877 1908
Related articles
Call us
Do you require a car battery now and have roadside assistance?
13 1111
General battery enquiries (domestic):
13 1905
General battery enquiries (international):
+61 7 3877 1908
Online tasks
Call us
Approved repairer enquiries (domestic):
13 1905
Approved repairer enquiries (international):
+61 7 3877 1908
Online tasks
Related articles
Call us
Vehicle inspection bookings:
1800 629 501
Mon-Sun: 7:00am - 7:00pm
Online tasks
Call us
Window tinting bookings:
1300 211 656
Mon-Fri: 8:00am - 5:00pm
Sat: 8:00am - 12:00pm
Online tasks
Call us
Feedback and complaints (domestic):
13 1905
Feedback and complaints (international):
+61 7 3877 1908
Online tasks
Related articles
Call us
Fraudulent card transactions (Cuscal):
1300 705 750
General fraud reporting (domestic):
13 1905
General fraud reporting (international):
+61 7 3877 1908
Online tasks
Call us
Insurance cancelations (domestic):
13 1905
Insurance cancelations (international):
+61 7 3877 1908
Related articles
Call us
Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Online tasks
Call us
Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Online tasks
Call us
Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Online tasks
Related articles
Call us
Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Online tasks
Call us
Claims (domestic):
1300 207 371
Mon-Sun 8:00am - 9:00pm
Claims (international):
+61 2 8055 1696
Online tasks
Call us
General insurance enquiries (domestic):
13 1905
General insurance enquiries (international):
+61 7 3877 1908
Travel insurance:
1300 338 821
Mon-Fri 8am-8pm
Sat & Sun 9am-6pm
Call us
General insurance enquiries (domestic):
13 1905
General insurance enquiries (international):
+61 7 3877 1908
Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm
Online tasks
Call us
Online tasks
Related articles
Call us
Online tasks
Related articles
Call us
Related articles
Call us
General insurance enquiries (domestic):
13 1905
General insurance enquiries (international):
+61 7 3877 1908
Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm
Call us
Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Online tasks
Call us
Member benefits enquiries (domestic):
13 1905
Member benefits enquiries (international):
+61 7 3877 1908
Call us
Supporting vulnerability and hardship (domestic):
13 1905
Mon-Fri 8:30am - 5:00pm
Supporting vulnerability and hardship (international):
+61 7 3877 1908
Send us an email:
Bank: racqdisputeresolution@racq.com.au
Insurance: racqidisputeresolution@racq.com.au
Other: AMR@racq.com.au
Call us
Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Call us
Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Related articles
Call us
Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Online tasks
Call us
Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Online tasks
Call us
Talk to our friendly staff (domestic):
13 1905
Talk to our friendly staff (international):
+61 7 3877 1908
Hearing impaired (text telephone or text typewriter):
13 3677
Call us
Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Online tasks
Related articles
Call us
Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Online tasks
Related articles
Call us
Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Online tasks
Call us
Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Online tasks
Call us
Travel Agents - bookings and enquiries:
1300 888 449
Mon-Fri 9:00am - 5:00pm
Call us
Travel enquiries (domestic):
1800 680 050
Travel enquiries (international):
+61 7 3877 1908
Call us
Travel Insurance:
1300 338 821
Popular topics and links
Search our Help Centre
For best results, use individual keywords
Filter by:
xContact us
Need help or would like to know more? RACQ offers many convenient ways for you to get in touch with us.
Things to note
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Bank subscribes to the Customer Owned Banking Code of Practice which establishes higher standards than the law requires. The Code reflects modern consumer expectations and developments in approaches to issues such as consumer vulnerability, guarantors, and supporting customers through financial hardship. Please read our Customer Owned Banking Code of Practice page for more information.
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.