We're a force for good
RACQ’s "A Force for Good" sustainability framework is made up of four key pillars which direct the Club’s activities, including areas of focus, outcomes, metrics, and our alignment to Sustainable Development Goals (SDGs). The progress made against these pillars will be reported annually in the Club’s For the Greater Good Report.
People: Thriving together
People are at the heart of everything we do. Whether you’re an RACQ member or part of our workforce, we want to make a positive impact on your life.
Our focus areas
- Improving member satisfaction, experience and benefits
- Building on our diverse and inclusive culture
Our Sustainable Development Goals
How we've made an impact^
$22m1 Member savings through RACQ partner discounts
69.1 Net Promoter Score2
1,465 Vulnerable members supported through RACQ measures3
72% Employee engagement score, increase of 2% from prior year4
$895,000 Invested in employee external training and development
Launched EnAble to support disability inclusion and the Innovate Reconciliation Action Plan
Environment: Treading lightly on the earth
We’ve listened to our members. You care about the environment, and we do too. That’s why we’re taking the lead by offering ways to move and live more sustainably. We are also changing the way we do things in our operations to reduce our environmental impact and transitioning towards net-zero emissions.
Our focus areas
- Supporting Queensland’s transition to a low-carbon future
- Working towards net-zero and circular operations
Our Sustainable Development Goals
How we've made an impact^
55 Sponsored Queensland Electric EV charging sites
38% Reduction in Scope 1 & 2 greenhouse gas (GHG) emissions from a FY20 baseline6
29,455 Number of solar panels installed with 11,782kW5 of solar capacity with RACQ Solar
6 Stars NABER Energy rating7 achieved for our Edward Street building
Launched Number of solar panels installed with 11,782kW6 of solar capacity with RACQ Solar
49% Of our electricity consumption in our owned buildings came from renewable energy
Community: Safe at home and on the road
We're shifting our focus, so that we’re not only helping members and communities recover from natural disasters, but we’re also helping make Queensland more resilient in the future. And, as always, we’ll keep advocating all road users. Road safety is in our DNA, and we’ll continue to play a leading role in this area.
Our focus areas
- Supporting climate resilient communities
- Advocating for safe driving and safer, connected roads
Our Sustainable Development Goals
How we've made an impact^
$9.9m Provided to charities and communities across the State8
3,229 Critical care missions with RACQ Rescue Helicopter Network
6,697 Community volunteer hours through RACQ initiatives
Awarded 2023 Queensland Corporate Philanthropist of the Year by Queensland Community Foundation
60,705 Students participated in RACQ road safety programs across Queensland
RACQ’s first nature-based solution disaster resilience project and Inaugural First Nations community assistance project
Governance: Trusted by Queensland
RACQ has been around for 118 years. In that time, we’ve earned our reputation by leading with integrity and transparency. We do the right thing by our staff, our members and their communities, because accountability matters.
Our focus areas
- Leading with integrity and transparency
- Renewing and innovating our business model
Our Sustainable Development Goals
How we've made an impact^
85.5% RepTrak® Score (brand trust and reputation)9 #3 ranked brand in Australia
Established new operating model in line with 2032 vision and strategy
$13.6m Refunds processed to eligible members following pricing promises review10
Launched Sustainability Framework
Mobilised APRA-approved Risk Transformation Plan
23% Employees seconded or promoted throughout the year
Sustainability news
Things to note
^Figures based on FY 2023 statistics. See the FY23 For the Greater Good Report for more details.
1. Savings displayed are based on information received by RACQ from third party discount providers in relation to sales made during the relevant period and are inclusive of GST.
2. NPS Member relationship score. Net Promoter Score (NPS) is a proprietary model developed by Bain and Co, which measures customer loyalty. NPS results are measured via a survey question and reported on a range from -100 to 100 with higher scores evidencing more positive customer loyalty.
3. Further details on page 31 and 78 of the FY23 For the Greater Good Report
4. As of June 2023. Data sourced via annual Your Voice survey
5. kW calculation is based on solar panel power output of up to 400w
6. Our FY20-23 Scope 1 and 2 Greenhouse gas (GHG) emissions performance has been calculated and quality checked by Sphera Consulting. Our Scope 2 emissions performance uses the market-based GHG accounting methodology and the Australian Government Residual Mix Factor (RMF) from March 2023.
7. The NABERS 6 Stars Energy rating was achieved and supported by Green Power (74% of base building power consumption) plus continual energy efficiency operational measures.
8. Further details on page 39 and 80 of the FY23 For the Greater Good Report
9. As of 30 June 2023. RepTrak® measures the reputation of largest companies operating nationally every quarter locally and globally.
10. As of 6 September 2023