We’re completing planned maintenance between 7:00 PM Friday 5 December until 10:00 AM Saturday 6 December (AEST).
Check RACQ Service Status for more details.
You can resume your pet insurance claim form using the link in the email we've sent you. To make this easy, we've provided a handy list of steps to follow.
To resume your pet insurance claim form:
Log in to your email account and look for the email we sent you. The subject line will be 'Your pet insurance claim has been saved - Reference Number XXXXXXX'.
Open the email and click the link.
Enter your surname and date of birth.
Select 'Retrieve claim'.
Please note: You can only use this link within 14 days of saving your claim.