We're a force for good
RACQ’s "A Force for Good" sustainability framework is made up of four key pillars which direct the Club’s activities, including areas of focus, outcomes, metrics, and our alignment to Sustainable Development Goals (SDGs). The progress made against these pillars will be reported annually in the Club’s For the Greater Good Report.
People: Thriving together
People are at the heart of everything we do. Whether you’re an RACQ member or part of our workforce, we want to make a positive impact on your life.
Our focus areas
- Improving member satisfaction, experience and benefits
- Building on our diverse and inclusive culture
Our Sustainable Development Goals
How we've made an impact^
$21m in Member Benefits program savings^
67.6 Net Promoter Score^
74% employee engagement score4
$1.4m invested in employee external training and development^
52% women in leadership roles^
Environment: Treading lightly on the earth
We’ve listened to our members. You care about the environment, and we do too. That’s why we’re taking the lead by offering ways to move and live more sustainably. We are also changing the way we do things in our operations to reduce our environmental impact and transitioning towards net-zero emissions.
Our focus areas
- Supporting Queensland’s transition to a low-carbon future
- Working towards net-zero and circular operations
Our Sustainable Development Goals
How we've made an impact^
55% scope 1 and 2 greenhouse gas (GHG) emission reductions since FY208
Continued to advocate for government intervention to fix Queensland’s failing fuel market^
132 public EV charging sites supported by RACQ sponsorships and investments9
Partnership with Evie Networks, one of Australia’s leading electric vehicle DC fast charging networks^
774 residential solar and battery systems installed through RACQ Solar^
84% GreenPower certificates for electricity consumption^
Community: Safe at home and on the road
We're shifting our focus, so that we’re not only helping members and communities recover from natural disasters, but we’re also helping make Queensland more resilient in the future. And, as always, we’ll keep advocating all road users. Road safety is in our DNA, and we’ll continue to play a leading role in this area.
Our focus areas
- Supporting climate resilient communities
- Advocating for safe driving and safer, connected roads
Our Sustainable Development Goals
How we've made an impact^
$6.4m provided to charities and communities across the State5
7 new resilience partnerships established^
7,874 community volunteer hours through RACQ initiatives6
Launched new RACQ Foundation resilience grants6
58,713 people participated in RACQ road safety programs across Queensland7
Provided on-the-ground support in Wujal Wujal, Thursday Island, Mitchell, Archerfield Wetlands and Australia Zoo through five key projects^
Governance: Trusted by Queensland
RACQ has been around for 120 years. In that time, we’ve earned our reputation by leading with integrity and transparency. We do the right thing by our staff, our members and their communities, because accountability matters.
Our focus areas
- Leading with integrity and transparency
- Renewing and innovating our business model
Our Sustainable Development Goals
How we've made an impact^
65% of the Risk Transformation Program complete10
Completed Pricing Promises remediation program^
83.2% RepTrak® Score (brand trust and reputation)11
Sustainability news
Things to note
^Figures based on FY25 statistics. See the RACQ Annual Report 2024-2025 for more details.
4 Data provided on a voluntary basis through the annual confidential Your Voice survey in March 2025. Employee engagement is a metric that represents the levels of enthusiasm employees feel towards their organisation. It captures more than just job satisfaction or feeling happy at work – it’s a measure of how motivated people are to put in extra effort for their organisation, and a sign of how committed they are to staying there
5 Includes community sponsorships, donations, investments in RACQ owned regional EV charging assets, RACQ education programs, RACQ Foundation grants and assistance projects and volunteering by RACQ employees. Does not include commercial sponsorships or RACQ enabled employee and member fundraising activities.
6 Includes RACQ employees, Friends of the Foundation and trade volunteers.
7 Includes road safety education programs delivered in-person or virtually.
8 Our reported FY20-25 greenhouse gas (GHG) emissions are rounded to the nearest whole number and have been calculated using Schneider Electric’s energy and sustainability management platform, EcoStruxure™ Resource Advisor. Our Scope 2 emissions were calculated by applying the voluntary market-based methodology outlined in the National Greenhouse and Energy Reporting Measurement Determination and aligns with the greenhouse gas accounting methodology represented in the Greenhouse Gas Protocol Scope 2 Guidance
9 Includes RACQ sponsored Queensland Electric Super Highway, RACQ owned EV charging stations, and co-branded EV charging stations located in QLD and Northern NSW owned and operated by Evie Network.
10 60 out of the 92 activities within the Risk Transformation Program have been completed and independently assessed.
11Average FY25 monthly score. RepTrak measures the reputation of the largest companies operating nationally every quarter