Lodging your car insurance claim with RACQ

When you’re ready to submit your car insurance claim, reach out to RACQ in store, online or over the phone. Our qualified team of assessors, repairers and claims consultants are here to help. From the moment you contact us, until you’re back on the road, we support you throughout the entire claims process.  

Start my claim

How to make your car insurance claim

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    Keep safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If you can't drive and need a tow, call us on 13 7202.

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    Check your insurance policy

    Please take a moment to read your policy documents to find out what you’re entitled to claim:

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    Gather your documents
    Have the following information handy before you call or claim online, so that we can process your claim faster:

    All incidents

    • Your name, phone number, email and address
    • A brief description of what happened including the date, approximate time and location of the incident
    • Contact details of any witnesses
    • Photographs (where possible) of damage, point of impact and vehicle position
    • Police report number (if applicable)
    • Details of loss or damage you’d like to claim under specific benefits (e.g. baby seats, personal property)
    • Details of any other people you’d like to authorise to discuss your claim (e.g. your spouse or solicitor)

    Incidents involving third parties

    • Names, phone numbers and addresses of any third parties
    • Photographs of damage to the third party’s vehicle, the position of their vehicle, and their registration plates
    • Description of the third party’s vehicle
    • The third party's insurance details
    • Third party and/or witness descriptions and diagrams of the incident (if there is a dispute)
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    Make your claim

    Submit your car insurance claim in the way most convenient to you: 



    Lodge your claim in a few minutes, anytime you choose

    Information Can't finish the form? Don't worry you can save your claim and resume it later.

    Start my claim



    If you need assistance or extra guidance our staff can talk to you through the process. 
    Call 13 7202 



    Our staff can submit the claim on your behalf when you visit a RACQ store 

  • Leave it with us

    Here’s what’s to expect next:

    • You may need to take your vehicle to a repairer to be assessed 
    • We will assess damage and any quotes for repair, and review your liability
    • We will let you know the outcome
    • You will need to pay any excesses that apply
    • We will make payment or authorise any repairs to get you back on the road


Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.