Move forward with your claim

From the moment you reach out, until you're back on the road, we want your RACQ Car Insurance claim to be as quick and easy as possible. Our qualified assessors, selected repairers, and dedicated team of claims consultants are all here to support you throughout the entire claims process. Whether you've had a minor run-in or a serious accident, we're here to help.

Start my claim

How to make your car insurance claim

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    Keep safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If you can't drive and need a tow, call us on 13 7202.

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    Check your insurance policy

    Please take a moment to read your policy documents to find out what you’re entitled to claim:

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    Gather your documents

    Have the following information handy when you call so that we can process your claim faster:

    • Date and approximate time of the incident
    • Location of incident
    • Details of other cars involved, police reports and witnesses if applicable
  • icon-step-4
    Make your claim

    Submit your car insurance claim in the way most convenient to you: 



    Lodge your claim in a few minutes, anytime you choose

    Information Can't finish the form? Don't worry you can save your claim and resume it later.

    Start my claim



    If you need assistance or extra guidance our staff can talk to you through the process. 
    Call 13 7202 



    Our staff can submit the claim on your behalf when you visit a RACQ store 

  • Leave it with us

    Here’s what’s to expect next:

    • You may need to take your vehicle to a repairer to be assessed 
    • We will assess damage and any quotes for repair, and review your liability
    • We will let you know the outcome
    • You will need to pay any excesses that apply
    • We will make payment or authorise any repairs to get you back on the road

Things to note

Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.