Here to help

There are currently no known outages or service issues. Check RACQ service status for more details.

Support and contact

I'm looking for help with:

Account details application
Call centre person
Call us

General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

General banking enquiries (international):
+61 7 3877 1908

Send us an email

Car or personal loan
Call centre person
Call us

Personal lending enquiries (domestic):
13 1905
Mon-Thurs: 8:00am – 6:00pm
Fri: 8:00am - 5:30pm
Sat: 9:00am - 3:00pm

Personal lending enquiries (international):
+61 7 3877 1908

Send us an email

Home loan
Call centre person
Call us

Home lending enquiries (Home lenders are available for appointments outside these hours):
13 1905
Mon–Fri: 9:00am - 5:00pm

Home lending enquiries (international):
+61 7 3877 1908

Send us an email

Internet banking or app
Call centre person
Call us

General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

General banking enquiries (international):
+61 7 3877 1908

Send us an email

Manage your account
Call centre person
Call us

General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

Fraudulent card transactions (Cuscal):
1300 705 750

General banking enquiries (international):
+61 7 3877 1908

Send us an email

Term deposits
Call centre person
Call us

General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

General banking enquiries (international):
+61 7 3877 1908

Send us an email

Batteries
Call centre person
Call us

Do you require a car battery now and have roadside assistance?
13 1111

General battery enquiries (domestic):
13 1905

General battery enquiries (international):
+61 7 3877 1908

Send us an email

Find an approved repairer
laptop
Online tasks
Call centre person
Call us

Approved repairer enquiries (domestic):
13 1905

Approved repairer enquiries (international):
+61 7 3877 1908

Send us an email

Vehicle inspection
Call centre person
Call us

Vehicle inspection bookings:
1800 629 501
Mon-Sun: 7:00am - 7:00pm

Send us an email

Window tinting
Call centre person
Call us

Window tinting bookings:
1300 211 656
Mon-Fri: 8:00am - 5:00pm
Sat: 8:00am - 12:00pm

Send us an email

Windscreens
laptop
Online tasks
Call centre person
Call us

RACQ Auto Glass:
1300 733 686

Send us an email

Feedback and complaints
Call centre person
Call us

Feedback and complaints (domestic):
13 1905

Feedback and complaints (international):
+61 7 3877 1908

Fraud
laptop
Online tasks
Call centre person
Call us

Fraudulent card transactions (Cuscal):
1300 705 750

General fraud reporting (domestic):
13 1905

General fraud reporting (international):
+61 7 3877 1908

Send us an email

Solar
laptop
Online tasks
question mark
Related articles
Call centre person
Call us

RACQ Solar:
1300 592 492
Mon-Fri: 9:00am - 5:00pm

Cancellations
Call centre person
Call us

Insurance cancelations (domestic):
13 1905

Insurance cancelations (international):
+61 7 3877 1908

Boat, caravan and trailer
Call centre person
Call us

Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

Send us an email

Car
laptop
Online tasks
Call centre person
Call us

Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

Send us an email

CTP
laptop
Online tasks
Call centre person
Call us

Claims:
1800 680 076
Mon-Fri 8:30am - 5:00pm

Send us an email

Home
laptop
Online tasks
Call centre person
Call us

Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

Send us an email

Pet
laptop
Online tasks
Call centre person
Call us

Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

Send us an email

Travel
laptop
Online tasks
Call centre person
Call us

Claims (domestic):
1300 207 371
Mon-Sun 8:00am - 9:00pm

Claims (international):
+61 2 8055 1696

Other
Call centre person
Call us

General insurance enquiries (domestic):
13 1905

General insurance enquiries (international):
+61 7 3877 1908

Travel insurance:
1300 338 821
Mon-Fri 8am-8pm
Sat & Sun 9am-6pm

Send us an email

Payments
Call centre person
Call us

General insurance enquiries (domestic):
13 1905

General insurance enquiries (international):
+61 7 3877 1908

Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm

Send us an email

Member remediation
laptop
Online tasks
Call centre person
Call us

Member remediation enquiries:
1800 637 013

Car
Call centre person
Call us

Get your quote (domestic):
13 1905

Get your quote (international):
+61 7 3877 1908

Send us an email

Home & Contents
Call centre person
Call us

Get your quote (domestic):
13 1905

Get your quote (international):
+61 7 3877 1908

Send us an email

Pet
Call centre person
Call us

Get your quote (domestic):
13 1905

Get your quote (international):
+61 7 3877 1908

Send us an email

View or change policy
question mark
Related articles
Call centre person
Call us

General insurance enquiries (domestic):
13 1905

General insurance enquiries (international):
+61 7 3877 1908

Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm

Send us an email

Cancel my membership
Call centre person
Call us

Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

Send us an email

Tickets and discounts
Call centre person
Call us

Member benefits enquiries (domestic):
13 1905

Member benefits enquiries (international):
+61 7 3877 1908

Send us an email

Financial relief
Call centre person
Call us

Supporting vulnerability and hardship (domestic):
13 1905
Mon-Fri 8:30am - 5:00pm

Supporting vulnerability and hardship (international):
+61 7 3877 1908

Send us an email:
Bank: racqdisputeresolution@racq.com.au
Insurance: racqidisputeresolution@racq.com.au
Other: AMR@racq.com.au

My RACQ online account
Call centre person
Call us

Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

Send us an email

Notification of a deceased member
Call centre person
Call us

Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

Send us an email

Subscriptions and communication preferences
Call centre person
Call us

Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

Send us an email

Other
Call centre person
Call us

Talk to our friendly staff (domestic):
13 1905

Talk to our friendly staff (international):
+61 7 3877 1908

Hearing impaired (text telephone or text typewriter):
13 3677

Send us an email

Cancel
laptop
Online tasks
Call centre person
Call us

Roadside enquiries (domestic):
13 1905

Roadside enquiries (international):
+61 7 3877 1908

Change vehicle
Call centre person
Call us

Roadside enquiries (domestic):
13 1905

Roadside enquiries (international):
+61 7 3877 1908

Send us an email

Need assistance
Call centre person
Call us

If I already have RACQ Roadside Assistance:
13 1111

I need to buy RACQ Roadside Assistance:
13 1905

Payments
Call centre person
Call us

Roadside enquiries (domestic):
13 1905

Roadside enquiries (international):
+61 7 3877 1908

Send us an email

Road trips
Call centre person
Call us

Travel Agents - bookings and enquiries:
1300 888 449
Mon-Fri 9:00am - 5:00pm

Car hire (SIXT):
13 7498
Mon-Sun 7:00am - 11:00pm
1800 811 506
24/hr Roadside Assistance

Road conditions reports: Events incidents, Road closures, Road works
13 1940

Send us an email

Holidays
laptop
Online tasks
Call centre person
Call us

Travel Agents - bookings and enquiries:
1300 888 449
Mon-Fri 9:00am - 5:00pm

Send us an email

International driver's permit
Call centre person
Call us

Travel enquiries (domestic):
1800 680 050

Travel enquiries (international):
+61 7 3877 1908

Send us an email

Travel insurance

Frequently asked questions

Filter by:

Filter by:

x

Things to note

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.