RACQ Insurance is here to help you when an unexpected life event impacts your ability to pay your excess or repay money owed due to an insurance claim.
Financial hardship can be caused by many factors - such as losing your job, reduced income, or an unexpected and costly emergency. If you’re experiencing difficulties making payments to RACQ relating to an insurance claim for the collection of an excess or a debt recovery, then you can apply for financial hardship assistance.
If you’re struggling to make payments for loans, insurance premiums or roadside assistance products held through RACQ, our team can help you. For more information about how we can help you, visit our website here.
For more information about this process, read our financial hardship customer information fact sheet.
If you need help managing debt, the National Debt Helpline (NDH) is a not-for-profit service that helps people tackle their debt problems. The NDH has a team of financial counsellors who provide non-judgmental, qualified advice. You can contact the National Debt Helpline from 9:30 to 4:30 pm Monday to Friday.
Visit the National Debt Helpline website for more information www.ndh.org.au.
Need help or would like to know more? RACQ offers many convenient ways for you to get in touch with us.
Call 13 1905 between 8:30am and 5:00pm, Monday–Friday.
We can arrange the National Relay Service or an interpreter, if required.
Tell us online
Record your feedback
Write to us
Member Advocate Office
P.O Box 3004
Logan City QLD 4114
Visit your nearest RACQ store
Find a store
National Relay Service
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.