Lodging your home insurance claim with RACQ

When the unexpected happens to your home or belongings, we’re ready to help. Complete your insurance claim with RACQ in store, online or over the phone.

Start my claim

How to make your RACQ Home Insurance claim

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    Stay safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If there’s an emergency threatening to damage your home, please call the SES on 13 2500.

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    Check your insurance policy

    Read through your policy documents to understand what you’re covered for:

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    Gather your documents

    To help us process your claim as quickly as we can, it will help if you have the following on hand:

    • Information about the incident, which may include the date, where the loss or damage occurred, etc.
    • Any other relevant details such as police reports, witnesses and others involved
    • Additional information such as reports obtained and any invoices paid
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    Make your claim

    There are three different ways you can submit your claim - choose the method that best suits you:



    Lodge your claim in a few minutes, anytime you choose

    Information Can't finish the form? Don't worry you can save your claim and resume it later.

    Start my claim 



    If you need assistance or extra guidance our staff can talk to you through the process.
    Call 13 7202 



    Our staff can submit the claim on your behalf when you visit a RACQ store

  • Leave it with us

    Here is what to expect next:  

    • If an onsite assessment is required, we’ll contact you to arrange for an assessor to visit your home
    • If you already have a quote, please provide details when you make your claim
    • If your claim is accepted we may authorise repairs/replacement of your items through our preferred suppliers

Home insurance claims FAQs

Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS plus any relevant Key Facts Sheet before making a purchase decision on this product. You can also access our Target Market Determinations on this website.