You’re at the centre of everything we do, so when the unexpected happens to your home or belongings, we’re ready to help you claim.
To learn how to get back on top of things at your house, simply follow the steps below.
Read through your policy documents to understand what you’re covered for:
To help us process your RACQ Home Insurance claim as quickly as we can, have the following information handy when you call or start your claim online:
Submit your home insurance claim in the way most convenient to you:
Lodge your claim in a few minutes, anytime you choose
Can't finish the form? Don't worry you can save your claim and resume it later.
If you’d like our help when submitting your claim, call 13 7202 and we'll talk you through making your RACQ Home Insurance claim.
Visit your local RACQ store with all the required documentation and we’ll submit your claim on your behalf.
We'll process your claim as quickly as possible.
You may need to have an onsite assessment done. If so, we’ll contact you to arrange an assessor and/or building consultant to visit your home. If you have your own quote, please let us know when you make your claim.
Once your loss has been assessed and your claim accepted, we may authorise repairs and/or the replacement of your items through our preferred suppliers.
Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS plus any relevant Key Facts Sheet before making a purchase decision on this product. You can also access our Target Market Determinations on this website.