Need to make an insurance claim? 

Making a claim with RACQ Insurance is quick and easy. Find out the best way to lodge your claim and get back to the life you love in Queensland.

If you need any help we’re here 24/7. Make a claim online or call our friendly team on 13 7202 and we’ll walk with you every step of the way.

To see what’s involved in making a claim, take your pick of the areas below:


Had an accident and need to make a car insurance claim? We’re here to help you back enjoying Queensland roads in no time.

Start Claim

Weather event

When Queensland’s wild weather hits we’re with you every step of the way. You can make a claim for hail, flood or storm damage online now with RACQ.

Start claim


You can lodge your RACQ Pet Insurance claim on the phone, via email or at your closest RACQ Branch. Speed up the process and find out what to provide when you make a claim.

Find out more

Compulsory Third Party (CTP)

Compulsory Third Party (CTP) Insurance protects you against compensation claims after a car collision. Find out what to do, who to contact and how you can make a CTP claim.

Find out more


Travelling overseas and need help? Make a travel insurance claim online, anytime. If you need any advice, call our Queensland-based call centre, 24/7.

Find out more


To make a motorcycle or special car insurance claim, just give us a call. Learn how to submit your claim and get your pride and joy back on the road faster.

Find out more

Life, Income Protection & Accident

Have peace of mind we’ll pay out your policy when you need it most. Call us for a chat or reach us on email and we’ll step you through the claim process.

Contact us


Need to make a health insurance claim? Check our easy claims process.

Start claim

Customer satisfaction 

We’re here for Queenslanders when you need us. We comply with the General Insurance Code of Practice and our friendly staff are always available to help. If you’re not happy with the outcome of your claim, please read our customer dispute resolution process.

How you can help us stamp out fraud

Unfortunately the fraudulent claims of the few increase the premiums paid by the many. While most people are honest, there are some people out there who try to bend the rules or break the law with their insurance claims. You can help us in our quest to stamp out fraud. If you suspect an RACQ fraud issue, please contact us on 07 3361 2292 or complete the Report Fraud online form