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Need to make an insurance claim? 

Making an insurance claim with RACQ Insurance is quick and easy. We’re here to help seven days a week – call us on 13 7202 and our friendly staff will talk you through the process. Otherwise, you can visit an RACQ branch.

To see what’s involved in claiming, check out the areas below.

How to make a claim

Need to make a claim on your RACQ insurance policy? Find out what information you need to lodge your claim here.

Motor assessing

We have Claims Service Centres and qualified assessors located across Queensland - so you're never far from help.

Selected repairers

Choose an RACQ Insurance Selected Repairer when you need to claim. Their work is guaranteed for as long as you own the car.

CTP claims

Read our step-by-step guide to assist you if you need to lodge a CTP claim.

Storm damage

Take these initial steps to help you stay safe and minimise damage to your belongings after a storm or severe weather.

Customer satisfaction 

We’re here for Queenslanders when you need us. We comply with the General Insurance Code of Practice and our friendly staff are always available to help. If you’re not happy with the outcome of your claim, please read our customer dispute resolution process.

How you can help us stamp out fraud

Unfortunately the fraudulent claims of the few increase the premiums paid by the many. While most people are honest, there are some people out there who try to bend the rules or break the law with their insurance claims. You can help us in our quest to stamp out fraud. If you suspect an RACQ fraud issue, please contact us on 07 3361 2292 or complete the Report Fraud online form. 

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Be prepared

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Help us reduce fraud

You can help us stamp out fraud. Fill in this short and secure form.

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RACQ Selected Repairers

Need a recommended repairer? We’ve done the leg work for you.

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Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. Please read the PDS before making a purchase decision on this product. Any general advice relating to this product at racq.com is provided by RACQ.