Need to make an insurance claim? 

Making an insurance claim with RACQ Insurance is quick and easy. We’re here to help seven days a week – call us on 13 7202 and our friendly staff will talk you through the process. Otherwise, you can visit an RACQ branch.

To see what’s involved in claiming, check out the areas below.

Customer satisfaction 

We’re here for Queenslanders when you need us. We comply with the General Insurance Code of Practice and our friendly staff are always available to help. If you’re not happy with the outcome of your claim, please read our customer dispute resolution process.

How you can help us stamp out fraud

Unfortunately the fraudulent claims of the few increase the premiums paid by the many. While most people are honest, there are some people out there who try to bend the rules or break the law with their insurance claims. You can help us in our quest to stamp out fraud. If you suspect an RACQ fraud issue, please contact us on 07 3361 2292 or complete the Report Fraud online form

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Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. Please read the PDS before making a purchase decision on this product. Any general advice relating to this product at is provided by RACQ.