Lodge your weather damage claim

Wild storms, heavy rain, floods and bushfires can strike at short notice, catching many residents off guard.

When the unexpected happens to your car, home or belongings, we’re ready to help. Complete your insurance claim with RACQ in store, online or over the phone. 

Make a car insurance claim  Make a home insurance claim

How to make your RACQ Home Insurance claim

  • icon-step-1
    Keep safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If there’s an emergency threatening to damage your home, please call the SES on 13 2500.

  • icon-step-2
    Check your insurance policy

    Storms, flood, hail and cyclones can cause a lot of damage very quickly, and rebuilding your home can be hard.

    At RACQ it’s easy to claim on your Insurance policy.

    Make sure you have the required information to lodge your claim as quickly as possible.

    Only RACQ staff can lodge and process your claim so be wary of any door knockers not able to show formal RACQ accreditation

  • icon-step-3
    Lodge your claim

    1. Save time and make a claim online

    The quickest way to lodge your RACQ Insurance claim is with our online form anytime.

    Make a car insurance claim

    Make a home insurance claim

    If you’re unable to use our online form, call us or visit us in-branch and we’ll help you as much as we can from there.

    2. Phone

    Call us on 13 7202 and we'll lodge your insurance claim over the phone.

    3. In store

    Visit your local RACQ store.


While you're here

Get prepared before the storm
We’ve put together some helpful tips on how to prepare for storms and cyclones in Queensland.
What to do after the storm
These RACQ tips include reminders on prioritising safety, documenting damage and inspecting your car after a storm.
Members in racq store
Supporting vulnerability and hardship
We provide an extra level of care, compassion, and sensitivity when engaging with members and customers in their time of need.

Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.