Our team can arrange emergency make-safe work, organise temporary accommodation and provide cash payments for emergency purchases. We can also arrange food spoilage payments under your contents insurance. T&Cs apply.

Lodge your weather damage claim

Wild storms, heavy rain, floods and bushfires can strike at short notice, catching many residents off guard.

When the unexpected happens to your car, home or belongings, we’re ready to help. Complete your insurance claim with RACQ online or over the phone. 

Make a car insurance claim  Make a home insurance claim

How to make your RACQ Home Insurance claim

  • icon-step-1
    Keep safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If there’s an emergency threatening to damage your home, please call the SES on 13 2500.

  • icon-step-2
    Check your insurance policy

    Storms, flood, hail and cyclones can cause a lot of damage very quickly, and rebuilding your home can be hard.

    At RACQ it’s easy to claim on your Insurance policy.

    Make sure you have the required information to lodge your claim as quickly as possible.

    Only RACQ staff can lodge and process your claim so be wary of any door knockers not able to show formal RACQ accreditation

  • icon-step-3
    Lodge your claim

    1. Save time and make a claim online

    The quickest way to lodge your RACQ Insurance claim is with our online form anytime.

    Make a car insurance claim

    Make a home insurance claim

    If you’re unable to use our online form, call us and we’ll help you as much as we can from there.

    2. Phone

    Call us on 13 7202 and we'll lodge your insurance claim over the phone.

FAQs

Help centre

Helpful Links

  

While you're here

storm-clouds-over-homes-1000x667
Get prepared before the storm
We’ve put together some helpful tips on how to prepare for storms and cyclones in Queensland.
Learn more
after-storm-damage-build
What to do after the storm
These RACQ tips include reminders on prioritising safety, documenting damage and inspecting your car after a storm.
Learn more
Members in racq store
Supporting vulnerability and hardship
We provide an extra level of care, compassion, and sensitivity when engaging with members and customers in their time of need.
Learn more

Things to note

Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO)). Conditions, limits and exclusions apply.

Any advice provided by RDS and RACQO is general advice only and does not take into account your personal objectives, financial situation or needs and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) before making a purchase decision on the product. You can also access our Target Market Determinations on this website.

RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.

RACQ Group and RACQ Insurance may need to collect personal information from you to support you with your inquiry, assess your eligibility for any of our products or services, or to provide general support. By providing your details, you agree to RACQ Group and RACQ Insurance collecting, holding, using, and disclosing your personal information pursuant to the RACQ Group Privacy Statement and RACQ Insurance Privacy Collection Notice, available from racq.com or you can request a copy.