Lodging your pet insurance claim with RACQ

Get your pet the care they need when they need it. We make it easy to claim on your RACQ Pet Insurance. Our straightforward process lets you claim on appointments at your chosen clinic.

Complete your pet insurance claim with RACQ in store, online or over the phone.

Start your claim

How to make your pet insurance claim

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    Check your policy documents

    To find out what you’re entitled to claim, it’s a good idea to read through your policy documents. These include your:

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    Gather your information

    To help us process your claim as quickly as we can, it will help if you have the following information on hand:

    • For each claim we will need the dates of any treatment and when the pet injury/illness was sustained
    • If this is your first claim on this policy, we'll need your full vet history, any clinical notes or invoices paid and adoption paperwork if applicable
    • For subsequent claims, we'll need any additional clinical notes or invoices paid
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    Make your claim

    There are different ways you can submit your claim - choose the method that best suits you:



    Lodge your claim in a few minutes, anytime you choose

    Information Can't finish the form? Don't worry you can save your claim and resume it later.

    Start my claim 



    If you need assistance or extra guidance our staff can talk to you through the process.
    Call 13 7202 

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    Leave it with us

    Here's what to expect next

    • Your claim will be assessed. We will let you know the outcome.
    • Your payment will be calculated and any excess due to be paid will be deducted.
    • You'll receive payment for your claim.


Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.