Move forward with your claim

You’ll be pleasantly surprised by how easy it is to make a claim on your RACQ Pet Insurance. With your choice of clinic and our straightforward claims process, we make covering vet bills easier and getting your cat or dog treatment faster. Call or claim online now to make sure your furry friends are taken care of in their time of need.

Start your claim

How to make your pet insurance claim

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    Check your policy documents

    To find out what you’re entitled to claim, it’s a good idea to read through your policy documents. These include your:

    • Certificate of Insurance (you’ll find this on your My RACQ profile or policy documents)
    • Product Disclosure Statement (PDS)
    • Applicable Supplementary PDS
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    Gather your information

    To help us process your RACQ Pet Insurance claim as quickly as we can, we suggest you have the following handy when you call us:

    • Your RACQ policy number (you’ll find this on your My RACQ profile or policy documents)
    • The date and details of the treatment being claimed
    • A full veterinary history for your pet if this is their first injury or illness claim with RACQ (you don’t need to provide a treatment history for Tender Loving Care claims)
    • Your veterinarians’ clinical notes for the treatment being claimed
    • Your paid invoices
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    Make your claim
    Submit your pet insurance claim in the way most convenient to you:


    For faster processing, you can submit and online claim at any time.


    Call 13 7202 at any time and we'll put your claim through over the phone.
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    Next steps
    • We will let you know the outcome of our assessment
    • We will deduct any relevant excess from your claim payment
    • We will make your claim payment as soon as possible