Move forward with your claim

You’ll be pleasantly surprised by how easy it is to make a claim on your RACQ Pet Insurance. With your choice of clinic and our straightforward claims process, we make covering vet bills easier and getting your cat or dog treatment faster. Call or claim online now to make sure your furry friends are taken care of in their time of need.

Start your claim

How to make your pet insurance claim

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    Check your policy documents

    To find out what you’re entitled to claim, it’s a good idea to read through your policy documents. These include your:

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    Gather your information

    To help us process your claim as quickly as we can, it will help if you have the following information on hand:

    • If this is your first claim on this policy, we'll need vet history, any clinical notes or invoices paid and adoption paperwork if applicable
    • For subsequent claims, we'll need any clinical notes obtained, date of treatment and when pet injury/illness sustained
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    Make your claim

    There are different ways you can submit your claim - choose the method that best suits you:



    Lodge your claim in a few minutes, anytime you choose

    Information Can't finish the form? Don't worry you can save your claim and resume it later.

    Start my claim 



    If you need assistance or extra guidance our staff can talk to you through the process.
    Call 13 7202 

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    Leave it with us

    Here's what to expect next

    • Your claim will be assessed. We will let you know the outcome.
    • Your payment will be calculated and any excess due to be paid will be deducted.
    • You'll receive payment for your claim.