How to make a claim
Our claims team understand your passion and love for older, more exotic cars and/or bikes. We're here to help you, and your pride and joy get back on the road sooner
Call us on 07 3877 1726Check your insurance policy
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Keep safeAre you experiencing an emergency or is someone hurt? Call 000 first.
If you can't drive and need a tow, call us on 13 7202. -
Check your insurance policyPlease take a moment to read your policy documents to find out what you’re entitled to claim:
- Certificate of Insurance for your policy (you’ll find this on My RACQ )
- Your Product Disclosure Statement (PDS) and any applicable Supplementary PDS
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Gather your documentsHave the following information handy when you call so that we can process your claim faster:
- Date and time of the incident
- Location of incident
- Details of other people or cars involved
- A police report for losses caused by theft
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Make your claimCall us, and we'll put your claim through over the phone.
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Next steps- You may have to take your vehicle to a repairer for them to inspect the damage
- We will assess any damage and quotes for repair
- We will review liability for the incident
- We will let you know the outcome of our assessment
- You will need to pay any excesses that apply
- We will make payment or authorise any repairs to get you back on the road as soon as possible
Things to note
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
RACQ Insurance may need to collect personal information from you to support you with your inquiry, assess your eligibility for any of our products or services, or to provide general support. By providing your details, you agree to RACQ Insurance collecting, holding, using, and disclosing your personal information pursuant to our Privacy Statement and Insurance Privacy Collection Notice, available from racq.com or you can request a copy.