Lodging your boat, caravan or trailer insurance claim with RACQ

Get back to enjoying your time outdoors with RACQ Boat, Caravan and Trailer Insurance. Lodge your claim quickly and easily online, in store or over the phone today.

Call 13 7202

How to make your boat, caravan, or trailer claim

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    Keep safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If your boat has been involved in an accident on the water you should file a Marine Incident Report with Maritime Safety Queensland within 48 hours.

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    Check your insurance policy

    To see what you’ll be able to claim, please read through the following policy documents: 

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    Gather your documents

    It helps to have the following information ready when you call: 

    • Your RACQ policy number (you’ll find this in My RACQ or on your policy documents)
    • Your boat or caravan’s registration number, make, and model
    • Registration numbers and details of any other person, vehicle, or craft involved
    • The date and details of the incident
    • A Police Report Number (if applicable)
    • The driver licence number, expiry, type, and class of any drivers involved
    • Residential address of you and anyone else involved in the incident
    • Contact details of any witnesses or other people involved
    • Details of any towing company used
    • Your paid invoices or quotes you’ve obtained
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    Make your claim

    Submitting your RACQ Boat, Caravan, or Trailer Insurance claim is easy:


    Our claims team is ready to take your call 24 hours a day. Simply call 13 7202 and we'll walk you through the process. 

  • Next steps
    • You may have to take your boat or caravan to a repairer for them to inspect the damage.
    • We will assess any damage and quotes for repair
    • We will review liability for the incident
    • We will let you know the outcome of our assessment
    • You will need to pay any excesses that apply
    • We will make payment or authorise any repairs to get you back into your boat or caravan as soon as possible


Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.