I have a complaint about RACQ Travel Insurance, who do I contact?
RACQ Operations Pty Ltd (ABN 80 009 663 414, AR No. 234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803, AR No.432492) (RACQ) are authorised representatives of the RACQ Travel Insurance insurer Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548) (Tokio Marine). Tokio Marine Management (Australasia) Pty Ltd (ABN 69 001 488 455, AR No. 1313066) is an authorised representative of Tokio Marine, and administers RACQ Travel Insurance as the managing agent on behalf of Tokio Marine. Terms, conditions (including eligibility criteria), exclusions, limits and sub-limits apply. Any advice is general advice only, and does not take into account your specific objectives, financial situation or needs. Before you purchase, please consider the Combined Product Disclosure Statement (PDS) / Financial Services Guide (FSG) and Target Market Determinations (TMDs) available at racq.com or on request from RACQ.
Complaints relating to RACQ Travel Insurance product, policies or claims, will be managed by Tokio Marine. Where you submit your complaint to RACQ, we will forward it on to Tokio Marine. Alternatively, you can contact Tokio Marine to make a complaint in relation to RACQ Travel Insurance on the contact details below:
Post: GPO Box 4616, SYDNEY NSW 2001
Email: complaints@tokiomarine.com.au
Phone: (02) 9225 7500
If you have a complaint about another product or service, please visit our feedback and complaints section for relevant contact details.