As a not-for-profit bank, we’re focused on you. We put our customers, not shareholders, first. And that’s something we’re proud of. We meet the same regulatory standards as banks and are prudent and strong financial service providers.
Working closely with the Customer Owned Banking Association, the governing body of Australian credit unions and building societies, we’ve helped develop the Customer Owned Banking Code of Practice.
The Code is an important public statement of the value we place on improving the financial wellbeing of our customers.
It reinforces our commitment to:
The Customer Owner Banking Code of Practice is how we deliver on our guarantee to serve our customers. Our 7 key promises to you outline how we do this.
We will comply with this Code in our dealings with you. We will incorporate this Code by reference in our written Terms and Conditions for products and facilities to which the Code applies. We will do this within twelve months of agreeing to adopt this Code (or, if later, within twelve months of the commencement date of this Code).
Our code obligations include the following key promises that we make to you as our customers and owners.
The 2022 Code is underpinned by seven key promises. These promises are the principles that form the basis of the Code, informing all other provisions and obligations.
You can get a copy of the Customer Owned Banking Code of Practice by: