As a not-for-profit bank, we’re focused on you. We put our customers, not shareholders, first. And that’s something we’re proud of. We meet the same regulatory standards as banks and are prudent and strong financial service providers.
Working closely with the Customer Owned Banking Association, the governing body of Australian credit unions and building societies, we’ve helped develop the Customer Owned Banking Code of Practice.
The Code is an important public statement of the value we place on improving the financial wellbeing of our customers.
It reinforces our commitment to:
The Customer Owned Banking Code of Practice is how we deliver on our guarantee to serve our customers first. Our 10 key promises to you outline how we do this.
You can get a copy of the Customer Owned Banking Code of Practice by: