A place where you belong

At RACQ, we’re committed to fostering a workforce that fully represents the Queensland community. Our ability to serve members is strengthened when we bring together diverse voices and experiences.

Supporting underrepresented people requires we remove the barriers that keep them from succeeding in the workplace. Everyone deserves the chance to flourish. RACQ aims to be a company where people can grow and thrive while being their authentic selves.

It is through equity, inclusion and consideration of all people that RACQ cultivates diversity. Creating a sense of belonging for everyone leaves space for connection, security and community.

RACQ’s Diversity & Inclusion (D&I) strategy provides a roadmap for making diversity a priority. We’re proud of what we have accomplished thus far in this area and know there is more to be done to become truly inclusive and equitable.

Our strategy is centred around five pillars:

  1. Gender equality
  2. Cultural inclusion
  3. First Nations inclusion
  4. LGBTQIA+ inclusion
  5. Disability inclusion and accessibility

Although the strategy includes distinct pillars, we understand that people are more complex than any attributes with which they identify. Intersectionality means some people are exposed to multiple layers of discrimination by being a part of more than one underrepresented group. The purpose of creating these pillars is to ensure our organisation is aware of and can address the unique challenges these different groups have traditionally faced in the workforce.

We will:

RACQ at 2022 Price March
Build a greater understanding of the diversity profile of our workforce
RACQ RAP launch 2023
Embed inclusive practices across the employee lifecycle
Build awareness, confidence, and capability around D&I (with a focus on unconscious bias)

We will do this through:

  • Tick

    Education and awareness, across our organisation, of conscious and unconscious bias, including our board and senior leaders. 

  • Tick

    The creation of opportunities to share challenges and success in ways that build awareness and understanding of cultural inclusion. 

  • Tick

    Delivery of our Innovate Reconciliation Action Plan. We are strengthening sustainable connections with community groups including Elders and businesses, building cultural awareness of First Nations Peoples across RACQ, and leveraging community relationships to provide employment and business opportunities to First Nations Peoples.

    RACQ Innovate Reconciliation Action Plan

  • Tick

    Aiming to maintain a leadership gender balance of 40% men, 40% women, 20% any gender.

  • Tick
    Continuing to build our people's awareness and knowledge of the LGBTQIA+ community to break down biases and ensure our people feel supported to bring their authentic self to work. We are working on achieving Australian Workplace Equality Index (AWEI) Bronze Tier Status.
  • Tick

    Building a disability confident organisation by uplifting awareness and understanding of all forms of disability (visible and invisible), creating an equitable and accessible workplace beyond compliance and towards better practice. We will do this by delivering on our Disability Inclusion Action Plan (DIAP).

    RACQ Disability Inclusion Action Plan 
    RACQ Disability Inclusion Action Plan - Accessible Word Version

Employee Reference Groups (ERG)

Our ERGs are volunteer, employee-led groups focused on progressing our First Nations, LGBTQIA+ and disability inclusion pillars.

Our ERGs are a voice for our organisation and provide opportunities for our people to contribute, connect and grow to build a truly inclusive and psychologically safe workplace.

RACQ Group CEO David Carter with EnAble team members.

Developing our commitments

We leverage national initiatives and goals to develop our commitments, determine action and benchmark our performance. 


Reconciliation Australia

In 2020, we formally set out our commitments to reconciliation in our first Reconciliation Action Plan (RAP). In October 2022, RACQ successfully implemented an Innovate RAP.

The Innovate RAP runs until October 2024 and details our reconciliation journey and the actions we have committed to deliver.


Australian Disability Network

We are a silver member of the Australian Disability Network (AusDN). AusDN is focused on the inclusion of people with disabilities and working with organisations to build their capabilities and confidence as employers. We are working with AusDN to assess and benchmark our disability confidence, including submitting to their Access and Inclusion Index, which will support our Disability Inclusion Action Plan (DIAP).

Diversity Council of Australia

We are a member of the Diversity Council Australia (DCA), Australia’s leading independent body for workplace diversity and inclusion. We leverage DCA to understand the latest research and best practice to help uplift our diversity and inclusion capability across our organisation.


Job Access

RACQ partnered with JobAccess for 12 months to ensure we are an inclusive employer of choice for people with disability. This included initiatives to increase disability confidence across our organisation, review of our attraction and retention strategies for people with disability, and increase the number of people who live with disability in our workforce. We are now proudly part of the JobAccess alumni program, which offers RACQ continued support and engagement as we progress in our commitment to building a disability confident organisation and workforce.


Pride in Diversity

We are a member of Pride in Diversity, a national not-for-profit employer support program for LGBTQ workplace inclusion. Pride in Diversity publishes the AWEI, Australia’s national benchmarking instrument for LGBTQ workplace inclusion, and we are working with them to progress LGBTQ inclusion at RACQ to achieve Bronze Tier in the AWEI and beyond.

Gender Pay Equity

RACQ submits a public report to the Workplace Gender Equality Agency (WGEA) annually, in compliance with requirements of the Workplace Gender Equality Act 2012 (the Act).

WGEA publishes employers’ gender pay gaps on its Data Explorer as part of annual reporting. RACQ is committed to gender pay equity and exploring ways to improve on our results.

Read our gender pay gap commitment below. 

While you're here

RACQ technology staff member at computer in office
A career with RACQ provides opportunities for development, recognition and flexibility.
RACQ staff in yellow polos outside
Employee Benefits
Discover the benefits, discounts and programs available to RACQ employees.
RACQ EMP Building
News and media
Keep up to date with the latest news from Queensland’s peak motoring body.