On 1 September 2025, RACQ finalised the transition of RACQ Insurance to IAG, marking the start of a landmark 25-year strategic partnership.
The partnership is a positive step forward for Queenslanders, combining RACQ’s trusted legacy with the benefits which come from IAG’s scale, innovation, and diversification. It also brings together two organisations deeply aligned to building more resilient communities and supporting accessible insurance.
What is changing?
RACQ and IAG share a strong commitment to building a safer, more resilient Queensland, and supporting accessible insurance. Together, the two organisations will grow RACQ Insurance, offering members quality insurance products and enhanced digital experiences.
Under the new partnership, RACQ will continue supporting insurance policy holders through its locally based stores and contact centres, and RACQ Insurance employees, who transitioned to IAG, remain at RACQ’s Eight Mile Plains head office. IAG will manage claims, products and pricing.
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What does it mean for RACQ Insurance policy holders?For existing RACQ Insurance policy holders, your policy remains unchanged, and your claims will continue to be managed with care. RACQ Insurance policy holders will continue to have access to all the benefits associated with being an RACQ member.
RACQ and IAG are committed to ensuring that your personal information is protected. Changes have been made to RACQ’s Privacy Policy and Insurance Privacy Collection Notice to explain the way in which we now handle your personal information.
This Notice lets you know how RACQ Insurance Limited (owned by IAG Limited) collects, holds, uses and discloses personal information about current and previous RACQ Insurance policy holders. Please note, if your RACQ Insurance policy has lapsed, your personal information will still be securely shared with IAG as part of this transition.
You can review the updated Privacy Policy and Insurance Privacy Collection Notice at racq.com/privacy.
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What does this mean for all RACQ members?RACQ’s strategic partnership with IAG only relates to the Club’s Insurance business. This transaction does not directly impact RACQ’s other businesses, including Roadside Assistance, RACQ Bank, RACQ Solar and joint venture travel arrangement with Members Travel Group (MTG).
The partnership will allow RACQ to accelerate its 2032 strategy which focuses on developing new products and services to help members with their home and mobility needs. It will also strengthen the Club’s ability to advocate for, and assist members across the State, while scaling the work it does within communities.
FAQs
Things to note
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.