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After the storm

Important tips to help you after a weather event has passed.

Save time and make a claim online

Storms, flood, hail and cyclones can cause a lot of damage very quickly, and rebuilding your home can be hard. You can easily make a claim online here or call us on 13 7202 and we’ll help you as much as we can from there. If you have any questions about what you can claim for, call us to discuss your cover on 13 7202.

Make a home insurance claim

Storm

What to expect

Many members have been impacted by the recent storms and while we're working hard to reach every single member, it may take us a few days to contact you once we receive your claim. Once we're able to reach you, we will begin assessing the damage and organising agreed repairs so that we can get you and your family back into your home or car.

We really appreciate your patience during this challenging time. If you are in an unsafe environment due to the damage, please call us or contact us through Live Chat (available Monday to Friday, 9:30am - 5pm). We are experiencing high call volumes and longer than usual wait time, but we are prioritising members who are in unsafe conditions.

We have deployed additional staff to our Orion Shopping Centre RACQ branch and the Mobile Member Centre will be in the shopping centre carpark from 8am, 3 November to assist with claims in person. Please check RACQ's Facebook and Twitter feeds for updates.

Your insurance questions answered

Insurance is about protecting yourself from the unexpected. When you have belongings and property that are of value, you want to know that you are covered if they were damaged or lost. In Queensland, we are all too familiar with unpredictable weather and the impacts of cyclones, floods, storms and bushfires. But insurance also protects you against things like theft, damage and legal liability.

When you pay your insurance premium, it goes into a pool of money with everyone else’s premium. When people claim on their policy, that money comes out of the pool. In the event of a catastrophe e.g. large scale flooding or a cyclone, this pool of money goes to helping a lot of people recover.

Yes, you are automatically covered for flood. We define flood as ‘…the covering of normally dry land by water that has escaped or been released from the normal confines of any of the following:

• a lake, river, creek or other natural watercourse (whether or not it has been altered or modified)

• a reservoir, canal or dam.’

More Insurance FAQs

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Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and applicable Supplementary PDS before making a purchase decision on this product.

* Excludes pay later option.

^^ Home and contents must be at the same address.