RACQ Bank enhancements offer more for members

RACQ Bank members may have recently noticed a number of improvements to their banking services and products, including faster bank transfers.
RACQ Group Executive Banking Michelle Winzer said the mutual bank was continually improving systems, processes and procedures to ensure members had the best experience when banking with RACQ.

“We’re continuing to update our payment capability and members may have recently noticed their transfers reaching other bank recipients quicker than before,” Ms Winzer said.

“We’ve also made changes to enhance the user experience including simplifying the process for members with internet banking to open new term deposit accounts online and implementing notifications for members who have a scheduled transfer fail.

“To be more environmentally friendly, we’ve also made it easier for members to switch their statement preference to online.”

Ms Winzer said the bank had recently reviewed and consolidated loan products to ensure they met the needs and priorities of members.

“We want to give our members the right home loan to help them reach their property goals, which is why we’ve reviewed our products to ensure we’re only offering our members the best,” she said.

“We’ve also optimised our internal processes to approve home loans in a shorter time, meaning members can get loan approvals faster, making them more competitive buyers in this tough market.”

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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.