Support available for members affected by COVID-19 lockdowns

As Queenslanders deal with the health and economic impacts of the latest COVID-19 outbreak, RACQ has assured its 1.8 million members the Club was here to help them through this challenging time.
Graphic of COVID-19 update
With the current lockdown for Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim and Gold Coast council areas extended until 4pm Sunday 8 August, RACQ CEO David Carter encouraged any members doing it tough or in a vulnerable position to reach out to the Club.

“Whether it be to pause your mortgage repayment, or to talk about your insurance or Roadside Assistance cover, please give our team a call on 13 1905 and we’ll talk through your options,” Mr Carter said.

“Our members can rest easy knowing we’re doing whatever we can to ensure we maintain our essential services from the side of the road, to meeting their banking needs, or processing an unexpected insurance claim.”

Mr Carter said the Club had taken measures to ensure its employees and members would be kept as safe as possible during this time.

“Members can now book a virtual consultation to discuss home loans, and we’re also offering virtual insurance assessments where possible,” he said.

“Our Roadside Assistance, towing and incident response teams, insurance claim assessing, vehicle inspections and repairs teams are essential services and continue to operate. Team members will be wearing appropriate PPE and adhering to social distancing and cleaning practices to keep everyone safe.

“The majority of our retail stores remain open, with the exception of our Brisbane CBD and Indooroopilly stores closed during the lockdown just to be cautious.

“Our Autoglass replacement stores in Lawnton and Springwood are also closed, however we’re available to service any emergency glass replacement needs. All other auto-glass services will remain open outside of the impacted area.”

Mr Carter urged Queenslanders to stay home and to stay safe to help prevent the spread of COVID-19.

“We also encourage Queenslanders to get vaccinated as soon as possible,” he said

“Let’s all do what we can to help stop the spread of this virus, so we can see restrictions ease and can take advantage of our beautiful spring here in Queensland.”

More information on RACQ's response to COVID-19 can be found here.

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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.