RACQ still here to take care of members


RACQ has assured members critical services would remain available while the State dealt with rising COVID-19 cases.

Graphic of COVID-19 update

RACQ CEO David Carter said the Club had managed COVID-19 very well since March 2020, both in its workplaces and in delivering all of its services to members and communities throughout Queensland and he was confident the Club would continue to do so.

“While the predicted scale of the latest COVID-19 wave may well have some impact on services and our own supply chains through January and February, we want our members to know we are doing our best to minimise disruptions and continue the excellent service they’ve come to expect from us,” Mr Carter said.

Mr Carter said the Club had taken measures to ensure its employees and members would be kept as safe as possible.

“Our critical services remain available during this time and we have well developed procedures that continue to keep our people and members safe,” he said.

“Our retail stores, mobile lenders, assessors and vehicle inspectors, roadside assistance, towing and incident response teams continue to operate with the highest practicable levels of safety precautions, including PPE, social distancing and strict cleaning practices.”

Mr Carter said for other RACQ roles, employees had been asked to work from home wherever possible.

“Our contact centres remain open to take calls from our members and our staff are well-prepared having worked from home for much of the past two years,” he said.

“We have also recently upgraded our racq.com website and added to, and improved, the services members can access themselves 24 hours a day, seven days a week. Our social media channels, such as Facebook, and the website will continue to be updated regularly, providing advice and support to members about road conditions, fuel prices, and weather events that may cause insurance claims.

“For members wishing to discuss their loan options without leaving home, our mobile lenders also offer phone and virtual consultations.

“If there is a need for an individual or team to work on site, safety protocols apply including using the Queensland Government QR code on arrival, thermal cameras, the use of masks while indoors, as well as strict physical distancing and enhanced cleaning practices.”

Mr Carter said the Club continuously monitored its safety protocols and these are regularly reviewed to ensure consistency with the most recent advice from the Chief Health Officer.

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