Fee-for-service Fleet Care is an economical and flexible option for larger fleets that have a minimum of 21 vehicles. 

Features and benefits 

For large business fleets, Fleet Care provides:
  • fee-for-service Roadside Assistance
  • monthly invoicing
  • charge back facility for additional costs (eg battery replacement)
  • low annual administration fees.

Eligibility

To be eligible for Fleet Care your fleet must:
  • have a minimum of 21 vehicles
  • have registered Queensland-based vehicles
  • all be covered.

Need extra cover?

For maximum cover you can combine Fleet Care fee-for-service with Roadside for Business and/or Plus Care for business'. 

For more information, download the RACQ Fleet Care PDF (647KB).  

Easy monthly billing 

With Fleet Care fee-for-service, you receive a monthly account detailing each road service call out. That means no large annual outlay.

Rental vehicle fleets

Fee-for-service Fleet Care Rental is an economical and flexible breakdown assistance cover for rental car operators. 
Fleet Care for rental cars provides:
  • fee-for-service arrangement
  • detailed monthly invoicing
  • a low annual administration fee
  • chargeback facility available for additional costs e.g. battery replacement
  • dedicated 1800 number for breakdown assistance.

Eligibility 

All rental vehicles must be covered under a fee for service roadside assistance.  For rental fleets only, there is no minimum number of vehicles.
All rental vehicles must be registered and based in Queensland.  There is no minimum or maximum number of vehicles required to join RACQ Fleet Care Rental, but you must cover your entire fleet.

24-hour breakdown assistance anywhere, anytime

Your rental fleet will have access to a dedicated 24 hour help line offering rapid response, anywhere, anytime. Patrols carry a range of RACQ batteries that can be fitted on request and charged to your monthly account. If your company vehicle needs minor parts to be made mobile at the roadside a charge back facility is available (not available when vehicles are travelling interstate). 
Breakdown and accident towing can be arranged with your preferred towing company or with the RACQ service provider in the area where the breakdown took place.

Taxi & limousine operators

Fee-for-service Fleet Care is the economical and flexible breakdown assistance cover for taxi and limousine operators.
Fleet Care for taxis and limousines provides:
  • a simple fee structure
  • a chargeback facility for additional costs (eg battery replacement)
  • fee-for-service roadside assistance.

Eligibility 

Your business must be registered and based in Queensland.  Fleet Care for taxis and limousines covers from one to several hundred vehicles.

24-hour rapid response

RACQ's 24-hour assistance line offers rapid response, anywhere, anytime. For ease of identification, we will provide confirmation certificates for your vehicles.

Compare Fleet Care

   Fleet Care Roadside  Fleet Care Rental  Fleet Care Taxis & Limousines
Eligibility  Minimum of 21 vehicles RACQ must cover entire Qld rental fleet
Registered in Queensland as taxi/limousine
Annual fee First vehicle $104 (remaining fleet $12 per vehicle) $12 per vehicle
$12 per vehicle
Standard call out fee $80 per call out charged monthly
$80 per call out charged monthly
$110 per call out charged monthly
24-hour road service Up to 50km 
Up to 50km 
Up to 50km 
Excess distance to attend Option to charge to monthly account
Option to charge to monthly account
Driver pays
Towing as part of RACQ assistance after breakdown.
Up to 50km
Up to 50km
Up to 50km
Excess towing Option to charge to monthly account
Option to charge to monthly account
Driver pays
Special towing Option to charge to monthly account
Option to charge to monthly account
Driver pays
Caravan/ trailer breakdown Up to 50km
Up to 50km
Up to 50km
Wheel changing Standard call out fee
Standard call out fee
Standard call out fee
Emergency fuel Option to charge to monthly account
Option to charge to monthly account
 Driver pays 
Locksmith RACQ arranges (can be charged to monthly account)
RACQ arranges (can be charged to monthly account)
RACQ arranges (driver pays)
Bogged vehicle Any specialist equipment required may be charged to monthly account
Any specialist equipment required may be charged to monthly account
Any specialist equipment required charged at drivers expense
Batteries Option to charge to monthly account
Option to charge to monthly account
Option to charge to monthly account
Replacement parts Option to charge to monthly account
Option to charge to monthly account
 Driver pays
Vehicle recovery, accommodation, driver and passenger transport, rental vehicle RACQ assists in arrangements 
RACQ assists in arrangements 
RACQ assists in arrangements 
Taxi RACQ can arrange (driver pays)
RACQ can arrange (driver pays)
RACQ can arrange (driver pays)

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Loyalty Benefits

Loyalty discounts are applicable to members with RACQ Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate.  These discounts are not applicable to members with RACQ Business Roadside and Business Plus Care.

Waiting Period

  • There is a 24-hour waiting period for RACQ Roadside Assistance following the processing and approval of RACQ applications.
  • There is a 72-hour waiting period for Plus Care, Ultra Care and RACQ Ultimate benefits following the processing and approval of RACQ applications for these options.
  • Benefits do not apply to any incident occurring within these waiting periods.
  • Please allow up to 4 weeks for delivery of your product pack following approval of your application.

Vehicle Weight Limits

Limited Services apply for vehicles where the weight of the Nominated Vehicle exceeds 3.0 tonnes GVM loaded or unloaded and/or where the length exceeds 5.5 metres (18 feet) in length and 2.3 metres (7.5 feet) in width or 2.0 metres in height.  Services are limited as follows:

• No towing entitlement. RACQ will endeavour to arrange towing subject to availability of a tow truck, this will be at the members expense.  
• Batteries cannot be serviced or fitted to motor homes where there is limited access to the battery or substantial removal of vehicle panels is required
• Jump starts may be provided, up to 24-volt boost start only, providing only one battery is unserviceable
• Lockout assistance may be limited for some light commercial vehicles
• Wheel changing assistance may be provided if the vehicle’s jack and wheel nut spanner are provided. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, a service fee for additional assistance may be charged.

Note:  The decision as to whether services can be provided will be at the discretion of the RACQ consultant or the attending RACQ representative.

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