Impacted members urged to lodge flood claims online

RACQ has urged members affected by the ongoing rain in south east Queensland to lodge their insurance claims as soon as possible, as the State braced for more wet and wild weather over coming days.
Flooded road closed to traffic

The Club had already received 119 property and 31 motor vehicle claims from the Gold Coast, Sunshine Coast, Toowoomba and Ipswich regions over the weekend.

RACQ spokesperson Kirsty Clinton urged members who had suffered damage to start their insurance claims online or by calling 13 72 02.

“On the Gold Coast we’ve seen flooding cause significant damage to people’s homes and cars,” Ms Clinton said.

“A reminder for those who have Home and Contents Insurance with RACQ, your policy automatically includes flood cover.

“If you haven’t made your claim yet, please do so as soon as you can, so we can get the process started.

“While you don't need to wait for insurance assessors to start cleaning up your home, please always put your health and safety first and don’t attempt any clean-up which could put you in danger.” 

Ms Clinton said with more wet weather predicted now was the time to talk to your family about an emergency plan.

“This weather has already forced some residents to evacuate their homes, so now is the time to lock in what you would do if faced with rising floodwater,” she said.

“Discuss roles and responsibilities, like who will pick up children or pets, and where you will go if you need to evacuate.

“Don’t forget to discuss back up options, as circumstances can change and your first choice may become unavailable. You’ll also need an emergency kit, with essential food, water and medical supplies.

“Conditions can change rapidly, so make sure you’re listening to warnings and taking the advice of emergency services.”

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Things to note

The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.