RACQ joins Insurance Council of Australia’s town hall forums in June

Starting on Monday 13 June, the in-person forums will provide policyholders with detail on the claims process, complaints avenues and other useful information to assist them.

These sessions will include an overview of the claims process from ICA, as well as presentations from the Australian Financial Complaints Authority (AFCA) and Legal Aid before moving into a question-and-answer session with policyholders.  

This will be followed by break-out meetings where policyholders can speak with insurance company representatives present at each forum.

RACQ’s General Manager of Claims Trent Sayers said representatives from RACQ will be on hand to speak with its impacted members.

“Following RACQ’s own member forums earlier this year, we’re again eager to meet with our members face-to-face to support them through this challenging time,” Mr Sayers said.

“We will have RACQ claims staff attending the ICA forums, with the exception of Maryborough, to assist policyholders who want to discuss their claim in-person with us or ask questions.”

ICA CEO Andrew Hall said the Insurance Council and insurers are keen to hit the road in Queensland and meet with impacted policyholders.

“The extreme weather throughout south east Queensland has been relentless and we know many people are feeling overwhelmed, especially given other factors such as shortages in building supplies and tradespeople,” Mr Hall said.

“The February/March event is Australia’s costliest flood in history and these forums help to give community members a better understanding of the claims process.” 

The upcoming Queensland community roadshows will be held at the following locations:

• Gympie: Monday 13 June, from 5:30pm for 6pm start, The Pavilion Conference & Reception Centre
• Maryborough: Tuesday 14 June, from 5:30pm for 6pm start, Maryborough Services & Citizens Memorial Club
• Brisbane North: Wednesday 15 June, from 5:30pm for 6pm start, Bracken Ridge Tavern
• Brisbane South: Thursday 16 June, from 5:30pm for 6pm start, Forest Lake Tavern
• Ipswich: Monday 20 June, from 5:30pm for 6pm start, North Ipswich Reserve Corporate Centre
• Gatton: Tuesday 21 June, from 5:30pm for 6pm start, Lockyer Valley Cultural Centre
• Beenleigh: Wednesday 22 June, from 5:30pm for 6pm start, Beenleigh Events Centre
• Chinderah: Thursday 23 June, from 5:30pm for 6pm start Kingscliff Beach Bowls Club
• Caboolture: Monday 27 June, from 5:30pm for 6pm start, Sports Central

Bookings are essential. To book go to insurancecouncil.com.au/Floods2022