RACQ is reminding members the Insurance Council of Australia (ICA) is hosting a series of town hall forums this month to support Queenslanders impacted by the February/March floods.
Starting on Monday 13 June, the in-person forums will provide policyholders with detail on the claims process, complaints avenues and other useful information to assist them.
These sessions will include an overview of the claims process from ICA, as well as presentations from the Australian Financial Complaints Authority (AFCA) and Legal Aid before moving into a question-and-answer session with policyholders.
This will be followed by break-out meetings where policyholders can speak with insurance company representatives present at each forum.
RACQ’s General Manager of Claims Trent Sayers said representatives from RACQ will be on hand to speak with its impacted members.
“Following RACQ’s own member forums earlier this year, we’re again eager to meet with our members face-to-face to support them through this challenging time,” Mr Sayers said.
“We will have RACQ claims staff attending the ICA forums, with the exception of Maryborough, to assist policyholders who want to discuss their claim in-person with us or ask questions.”
ICA CEO Andrew Hall said the Insurance Council and insurers are keen to hit the road in Queensland and meet with impacted policyholders.
“The extreme weather throughout south east Queensland has been relentless and we know many people are feeling overwhelmed, especially given other factors such as shortages in building supplies and tradespeople,” Mr Hall said.
“The February/March event is Australia’s costliest flood in history and these forums help to give community members a better understanding of the claims process.”
The upcoming Queensland community roadshows will be held at the following locations:
Bookings are essential. To book go to insurancecouncil.com.au/Floods2022
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.