The coveted award, based on a survey of more than 4,687 policyholders from a range of insurers, analysed individuals’ overall satisfaction with their provider, as well as their satisfaction with specific aspects of their policy including customer service, value for money, cost, comprehensiveness of cover and communication.

Amongst the considered insurers for Queensland, RACQ scored highest in the majority of categories including customer service, value for money, comprehensiveness of cover and communication.

Overall, customer service and value for money were the two most important drivers of satisfaction for those surveyed.

Chief Executive Insurance Trent Sayers said as a member-focused insurer, RACQ was proud to be recognised for offering exceptional service, particularly at such a challenging time for the insurance sector.

“As a Club that strives to put our members first, it’s great to receive this industry recognition, as it demonstrates we are being there for our community when they need us most,” Mr Sayers said.

“With home insurance cover for things like damage or loss from storm, flood, hail, fire and theft, we know that we are engaging with people in some of the most stressful times of their life.

“This award is a testament to our hard-working teams who always strive to deliver the best service, value and experience possible for our members.”

RACQ Home Insurance has also won 5 Mozo awards in 2023, including the titles Highly Trusted and Excellent Claims Experience.

More information on RACQ Home Insurance can be found here: Home Insurance Policies | RACQ