RACQ pricing promises refunds

RACQ has made errors when calculating discounts for some insurance policies.

We have now begun issuing motor insurance refunds for some current and former eligible members to make things right.

We will contact you over the coming months if you’re eligible for a refund.

What to do if you receive a refund

If you’ve received a refund directly into your bank account, you don’t need to do anything.

Genuine refunds will show the description ‘RACQ Ins Refund’.

Once the refund is deposited to your account, we will confirm the successful payment with an email or letter to you.

What to do if we request bank details to pay your refund

If we send you a letter or email requesting your bank details, please submit them using the secure refund form available on racq.com/pricingpromises.

Your refund will be paid to the bank account you nominate within 15 days.

This can be any Australian bank account.

We may also contact you to ask for more information so we can determine your eligibility for a further refund.

Staying secure when providing bank details

If RACQ asks you to provide a bank account to receive your refund:

• Use our secure Refund form on racq.com/pricingpromises.*
• To keep your details secure, use the unique Refund ID (in your letter or email from RACQ), and we will send you a One-Time Passcode.
• Still unsure? Call us on 1800 637 013 or visit your local RACQ store and we will help.

Making things right

It will take some time to complete the entire remediation program. We are proceeding carefully to ensure we get this right for our members.

*RACQ will never ask you to click a link to supply your personal or financial information to obtain your pricing promises refund.