What is Open Banking?

Share your bank information securely with other trusted organisations

Open Banking gives you, as a member, the option to share your banking information securely online with other accredited organisations you trust, including other banks. Other organisations can use general product information and consumer data to compare bank products for their customers.

Open Banking is the way the banking sector delivers Consumer Data Right.

Open Banking is an opt-in service and is not mandatory.  You have full control over who you choose to share your data with and for how long.

Benefits

  • Greater choice, control, and convenience over your personal banking data
  • The ability to share your data securely and by consent with other accredited organisations of your choice, such as product comparison websites and other banks
  • Improves your ability to compare and switch products and services to help you manage your financial wellbeing
  • We do not charge for this service

What is Consumer Data Right?

Consumer data right

New laws were introduced in 2019 by the Australian Government to support the creation of an open data economy called the Consumer Data Right. The banking sector is the first to apply Consumer Data Right, which is referred to as Open Banking in this sector. The legislation is designed to increase competition between banks, other financial institutions and accredited third parties.

This means you own the right to your data, and you can choose to securely share your RACQ data with accredited organisations, empowering you to easily access other financial services that may suit your needs.

Who can I share my bank information with?

With your permission, RACQ can share your banking data with accredited third-party organisations that you choose.

View a list of accredited organisations

Eligibility

As a member of RACQ Bank, you are eligible to share your banking data using Open Banking if you:

  • are an individual over 18 years of age
  • have an individual account with us
  • are registered for using RACQ internet banking or the Bank app

RACQ is planning to make member data available to share for joint accounts and business accounts in the future. We will inform you when this occurs.

Types of information you can share

You can securely share some of your member details, account information and transaction history including:

  • Name and contact details
  • Account details including the account number and current balance 
  • Transaction details up to a maximum of 7 years from the date of the request 
  • Current direct debits and scheduled payments 
  • Product specific data about the products you hold such as fees, rates, features and benefits

Note - Account information must relate to an open account, or an account that has been closed within the last 24 months

You can share data from the following RACQ accounts:

  • Transaction accounts
  • Savings accounts
  • Term deposits
  • Home loans
  • Overdrafts
  • Personal loans

How to share your RACQ data

Getting started

Open Banking is an opt-in service.  You can consent to share or stop sharing at any time, knowing your data is secure.  Follow these easy steps to get started:

You consent

  1. You provide your consent on the website or app of the accredited organisation you choose to share your RACQ data with.
  2. You provide your unique RACQ Bank ID that you use to log into internet banking or the app.
  3. A One Time Password (OTP) will be sent to your registered mobile phone, or email address if no mobile number is registered for your account, to verify your identity. Note: You will never be asked to enter your RACQ internet banking password.
  4. Enter your One Time Password.

You choose

  1. You select the account data you want to share and how long you want to share it for. This can be a one-off or ongoing data sharing for up to 12 months.

We share

  1. We share your selected data with the accredited organisation.

You manage

  1. You can review and manage all your consents within RACQ internet banking anytime anywhere – go to Self Service, Manage Data Sharing.

How to manage or stop sharing your RACQ data

Manage your consents

You can manage, view, amend or stop sharing your data anytime, anywhere.  Follow these easy steps to stay in control:

You access

  1. Log into RACQ internet banking using your RACQ Bank ID and password.
  2. Select the Self-Service option in the menu.
  3. Select Manage Data Sharing from the drop-down list.
  4. You will be re-directed to a page where you can launch your personal consumer dashboard
  5. A One Time Password (OTP) will be sent to your registered mobile phone, or email address if no mobile number is registered for your account, to verify your identity.
  6. Enter your One Time Password.

You manage

  1. You will be taken to your personal consumer dashboard which provides information about how to manage your consents. Follow the prompts to:
  • View your active consent details
  • Stop sharing your consents
  • View historical/in-active consents
  • View notifications

If you need assistance, contact us.

Is Open Banking secure?

Yes.  RACQ Bank is committed to ensuring your data is safe and secure.

Strict accreditation

Before a third-party can receive your data, they will need to be accredited by the Australian Consumer and Competition Commission (ACCC). This ensures all accredited organisations comply with strict security and privacy standards, so your data remains safe.  RACQ is a data holder.

You will have the ability to opt-in for sharing your RACQ Bank data with trusted accredited third parties. If you choose to opt-in, you will have the ability to manage what data you share and stop sharing your data at any time.

One-Time Password

If you choose to share your data with Open Banking, or access your consumer dashboard, you will be sent a One Time Password to your registered mobile phone, or email address if no mobile number is registered for your account, to verify your identity.

Sending your data securely

In accordance with the Open Banking standards managed by the Australian Competition and Consumer Commission (ACCC), your data will be shared via an Application Programming Interface (API) which is a secure platform that allows data to be transferred with third parties.

Security

Our Internet Banking platform uses world-class https encryption; Transport Layer Security (TLS); 2FA, 2-step verification to ensure your transfers are secure; and the security of automatic session logouts.

View our Bank Security FAQs

Privacy

The protection of your privacy and the confidentiality of your personal information is important to us.  We are committed to respecting your privacy, as such RACQ Bank is bound by the Australian Privacy Principles and Consumer Data Right Laws.

View our Privacy Policy

Consumer Data Right policy

Our policy states what data is available for you to share, how to share your data and provide your consent, how we will manage corrections to your RACQ Open Banking data and how to make a complaint.

View our Consumer Data Right policy

Product API access for third parties and developers

Our product APIs enable third parties to retrieve information about current RACQ Bank products.  If you are a developer, you can access data about RACQ’s current products in the market.

View our Product APIs

Open banking FAQs

While you're here

Woman on phone
Contact RACQ Bank
If you have a question about open banking, please contact us.
RACQ loan staff with house owner
Home loans
RACQ Bank home loans offer Queenslanders flexible, low-fee loans packed with extra benefits. Find out more about our competitive interest rates today.
Mum and daughter shopping
Everyday Account
Collect extra interest to help you save faster with RACQ Bank’s online Bonus Saver Account.

Things to note

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.