RACQ Batteries terms and conditions

Conditions of purchase

  1. RACQ members receive a $25 discount off the recommended retail price (also referred to as the Non-Member Price) of RACQ Batteries, including batteries or battery products that are listed in the Battery Finder
  2. Prices listed on the Battery Finder are estimated prices only and are subject to these terms and conditions. If your vehicle has been modified, the battery listed for it on the Battery Finder may no longer be the appropriate battery for your vehicle
  3. If you purchase an RACQ Battery or Battery Charger from RACQ Operations Pty Ltd or its authorised stockist, the services provided and the fees charged depend on whether you are an RACQ member and hold a current Roadside Assistance product or not. RACQ Batteries and Battery Chargers are delivered by RACQ Operations Pty Ltd or its authorised stockists. Find an authorised RACQ Battery stockist
  4. RACQ Operations Pty Ltd and its authorised stockists install car, light commercial vehicle and 6-volt batteries. Some authorised stockists may agree to install deep cycle, marine, motorcycle, truck, agricultural or heavy vehicle batteries for an additional fee
  5. If you do not hold a current RACQ Roadside Assistance product and are supplied an RACQ Battery or Battery Charger by RACQ Operations Pty Ltd or its authorised stockists, they may charge a fee for delivering or installing the RACQ Battery or Battery Charger in addition to the cost of the RACQ Battery or Battery Charger
  6. Except where our 48-hour Battery Satisfaction Guarantee applies, RACQ Operations Pty Ltd or its authorised stockists will not refund you the purchase price simply because you have made the wrong battery product selection (including where the battery listed in Battery Finder is no longer appropriate for your vehicle due to modifications made to your vehicle, where you have discovered that your previous battery was under warranty or where RACQ Operations Pty Ltd or its authorised stockists have recommended that a different battery be installed) or no longer wish to keep the battery product
 Battery type  Member with a roadside assistance product  Non-member entitlements 
Cars and light commercials
  • Member price
  • Free delivery within your Roadside Assistance entitlements
  • Free Installation
  • Pick up from a stockist in all areas
  • Non-member price
  • Service fee for Roadside Assistance and installation
  • Pick up from a stockist in all areas
 6 volt
  • Member price
  • Free delivery within your Roadside Assistance entitlements
  • Free Installation
  • Pick up from a stockist in all areas
  • Non-member price
  • Service fee for Roadside Assistance and installation
  • Pick up from a stockist in all areas
 Deep cycle
  • Member price
  • Free delivery within your roadside assistance entitlements within Brisbane and Gold Coast metropolitan areas between 7:00am and 8:00pm every day, excluding some public holidays
  • Delivery and/or installation at or by a stockist may incur additional fees and charges (note: delivery and installation is by agreement with the stockist)
  • Pick up from a stockist in all areas
  • Non-member price
  • $40 delivery fee in the Brisbane and Gold Coast metropolitan areas
  • Pick up from a stockist in all areas
 Marine/watercraft
  • Member price
  • Free delivery within your roadside assistance entitlements within Brisbane and Gold Coast metropolitan areas between 7:00am and 8:00pm every day, excluding some public holidays
  • Delivery and/or installation at or by a stockist may incur additional fees and charges (note: delivery and installation is by agreement with the stockist)
  • Pick up from a stockist in all other areas
  • Non-member price
  • $40 delivery fee in the Brisbane and Gold Coast metropolitan areas
  • Pick up from a stockist in all areas
 Motorcycle
  • Member price
  • Free delivery within your roadside assistance entitlements within Brisbane and Gold Coast metropolitan areas between 7:00am and 8:00pm every day, excluding some public holidays
  • Delivery and/or installation at or by a stockist may incur additional fees and charges (note: delivery and installation is by agreement with the stockist)
  • Pick up from a stockist in all other areas
  • Non-member price
  • $40 delivery fee in the Brisbane and Gold Coast metropolitan areas
  • Pick up from a stockist in all areas
Truck, agricultural, and heavy vehicles
  • Member price
  • Delivery and/or installation at or by a stockist may incur additional fees and charges (note: delivery and installation is by agreement with the stockist)
  • Pick up from a stockist in all areas
  • Non-member price
  • Pick up from a stockist in all areas

Warranty time frames^

Warranty period   Product 
Up to 60 months
  • Multistage chargers
Up to 36 months
  • Premium and Heavy-Duty battery range for private use*
  • AGM for private use*
Up to 24 months
  • Marine batteries for private use*
  • EFB for private use*
Up to 12 months
  • All batteries used in commercial vehicles, including vehicles used or partly used for rideshare purposes # (other than taxis, limousines, courier vehicles, agricultural and heavy vehicles) fitments and applications
  • Deep cycle, six volt and special-order batteries*
  • Motorcycle, ATV and personal watercraft batteries

Up to 6 months

  • All batteries fitted to taxis, limousines and courier vehicles
  • All batteries used in Agricultural and Heavy Vehicle (over 10 tonnes GVM) applications

^If your vehicle’s use is changed, your warranty period as shown on your receipt will be reduced to be the lower of the periods applicable to the previous use or that new use. Individual model batteries may come with a warranty period less than, or in excess of, the maximum specified. Whilst the maximum periods specified are typical for the class of batteries some models may attract a warranty in excess of the maximum specified above. RACQ or its authorised stockist will advise you of the warranty period (assuming private use) for the model purchased at the time of purchase.
*Excluding taxis, limousines, courier vehicles, agricultural and heavy vehicle use.
#A commercial vehicle is any vehicle identified on the Department of Transport’s check registration status web service as a commercial vehicle and/or used for the provision of providing goods or services on a commercial basis. Examples include but are not limited to trucks, buses, trades utes or vans, rental, hire, government and driving school vehicles, vehicles with commercial signage and vehicles used or partly used for commercial ride-sharing services.

Warranty conditions

RACQ’s Automotive Battery and Battery Charger warranty conditions are available at: RACQ Battery Warranty brochure (PDF).

Please note the following in relation to the warranty claims process.

  1. We and our authorised stockists will not accept the results of any tests performed by another repairer or manufacturer in determining if a battery product has failed under the warranty.
  2. The warranty timeframe is applied from the initial date of purchase of an RACQ Battery or Battery Charger, and not from the date of replacement. The warranty period for any replacement battery or charger is
    the greater of:
    • Six months from the date of replacement; or
    • The remaining balance of the warranty period for the original battery or charger
  3. You are ineligible for any replacement RACQ Battery if you are not the original purchaser of the battery from RACQ or an authorised stockist. RACQ’s Battery warranty is not transferable or assignable as a result of a third-party transaction.
  4. Your RACQ Battery warranty is void if the RACQ Battery failed due to after sales damage caused or contributed to by you, your negligence, your incorrect use, or you have disposed of your RACQ Battery.

    To claim under the RACQ Automotive Battery and Battery Charger warranty you must:
    • Contact RACQ on 13 1905 - we may direct you to one of our authorised stockists
    • Provide your sales receipt or other proof of purchase (eg bank or credit card statement) when making a claim
    • Retain your RACQ Battery or Battery Charger and provide it to us or our authorised stockist for testing
    • Allow us or our authorised stockist to perform tests to determine the condition of the battery or charger and the cause of any failure, which may include charging the battery and allowing it to discharge

      RACQ and our authorised stockists will not accept the results of any tests performed by another person to determine if the RACQ Battery or Battery Charger has failed under the terms of the warranty

    We will not cover:
    • The cost of attending your vehicle to service, replace, or test an RACQ 6-volt or vehicle battery or Battery Charger under warranty if you do not hold a current RACQ Roadside Assistance product (a non-refundable service fee may apply)
    • The cost of delivery to replace a RACQ Marine, Deep Cycle, Heavy Vehicle, Agricultural, or Motorcycle Battery
    • The cost of repairs to your vehicle or recharging an RACQ Battery to return it to a serviceable condition
    • The cost of a battery you have purchased from another supplier to replace your RACQ Battery

Australia-wide warranty

RACQ Battery warranties are honoured by affiliated Automobile Clubs throughout Australia on presentation of a proof or purchase for the RACQ Battery product. Our affiliates Australia-wide are:

  • New South Wales and ACT – NRMA
  • Victoria – RACV
  • Tasmania – RACT
  • South Australia – RAA
  • Western Australia – RAC
  • Northern Territory – AANT

48-hour Battery Satisfaction Guarantee

If you’re an RACQ member with an RACQ Roadside Assistance product, you get a 48-hour Battery Satisfaction Guarantee when you buy an RACQ Automotive Battery during a roadside assistance event.  

Call us on 1300 764 478 within 48 hours of purchase to enquire about your refund. 

Please note:

  • The original battery removed from your vehicle will not be returned
  • The returned RACQ Battery must be accompanied by the original proof of purchase and be in new or near new condition with no damage
  • You can only claim one refund per calendar year
  • The new battery must be returned to an RACQ authorised stockist within three business days
  • It is your responsibility to remove the returned battery and return it to a stockist
  • Applies to Roadside Assistance sales to RACQ members with an RACQ Roadside Assistance product only
  • Refund will be made by EFT within seven business days
  • Does not apply to Battery Chargers
  • Does not apply if the battery product has been modified in any way or is subject to after sales damage

Warranty enquiries

If you have any RACQ Battery product warranty enquiries, please call 13 1905 or contact us online.

While you're here

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