We take great pride in providing a high standard of service, but we also know that sometimes, things don’t always work out the way they should. If that happens, it’s important to let us know as soon as possible so we can work with you to make things right. If your complaint is claim-related please contact the team member managing the claim.
Once we have received your complaint, we will acknowledge it as soon as we can. We will attempt to resolve your complaint as quickly and fairly as possible.
We will work with you to resolve your complaint and contact you with a response as soon as we can.
CTP Insurance underwritten by RACQ Insurance Limited ABN 50 009 704 152. Visit racq.com for details. Conditions apply.
Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.