Lodge your Compulsory Third Party (CTP) Insurance claim
If you need to make a claim on your CTP insurance reach out to us online or over the phone. We’ll guide you through the claims process regardless of who was at fault, or who has been injured.
How to make your CTP Insurance claim
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Report the incident to policeAll incidents resulting in CTP claims need to be reported to the police within 24 hours.
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Complete the Notice of Accident Claim FormIf you’re injured and not the at fault driver
You should record your version of the incident by completing a Notice of Accident Claim Form. Make sure that your doctor completes the medical certificate section, and that the form is returned to the at-fault driver’s CTP insurer within 9 months of you first being aware of any injuries. You can contact the MAIC CTP Claims Helpline on 1800 CTP QLD (1800 287 753) if you don't know who their insurer is.
If you’re injured and you are the at fault driver
If your policy commenced prior to 29th July, 2021, you may be entitled to claim under your At Fault Driver Injury Insurance policy. To do this, you need to complete the Notice of Accident Form and send it to:
RACQ Insurance
CTP Claims
PO Box 3004
Logan City DC QLD 4114We’ll then contact you and tell you what the next step is in the RACQ CTP claims process.
If you’re the at-fault driver and someone else is hurt
You don’t need to complete and lodge the Notice of Accident Claim Form. Just swap insurance details with the injured party so they can submit this form to us. We’ll be in touch with you once we receive their form.
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Gather your documentsRegardless of who is at fault, it’s a good idea to keep a record of:
- Date and time of the incident
- Location of incident
- Details of other people or cars involved
- All of your motor vehicle repair documentation and/or claim details.
If you received a demand or a claim from another party where they are at-fault in a motor vehicle accident, they can contact us directly on 1800 680 076 or they can also contact MAIC for further information.
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Leave your CTP claim with usOnce the Notice of Accident Claim Form is submitted, we’ll get to work on your claim and contact you when it has been actioned. If you have questions about your claim, you can contact us via:
Online
Email our dedicated claims team at ctpclaims@racq.com.au
Phone
Call us Monday to Friday between 8.30am and 5.00pm on 1800 680 076.
FAQs
Things to note
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
RACQ Insurance may need to collect personal information from you to support you with your inquiry, assess your eligibility for any of our products or services, or to provide general support. By providing your details, you agree to RACQ Insurance collecting, holding, using, and disclosing your personal information pursuant to our Privacy Statement and Insurance Privacy Collection Notice, available from racq.com or you can request a copy.