Know whether you're in a flood risk area

Are you in a flood prone area? Contact your local Council to view the flood mapping for your area.

There are three types of floods that typically occur in Queensland – flash, quick onset (mountain or coastal river) and slow onset flooding (inland rivers).

Preparing your home and belongings for a flood

When planning for disasters like floods, you should:

  • Move your vehicles, outdoor equipment, and chemicals or poisons to high ground.
  • Sandbag your property, and indoor drains to prevent back-flow.
  • Place a plastic sandbag in the toilet bowl to avoid sewage back-flow.
  • Move valuables inside your home to a safer height.
  • Turn off your mains supply – water, gas and electricity.
  • If evacuating lock your doors/windows, and take any pets, and ID documents like birth certificates and passports with you.
  • Contact the SES on 132 500 if you require assistance.
  • Visit the Queensland Government’s GetReady website for more information on getting ready for floods.

Tune in to updates

Listen to your local radio station and watch TV for flood updates. This information will help you work out if the flood has passed or if you need to evacuate.

You should always avoid driving, walking, swimming or riding through floodwater, as it can be dangerous due to bacteria and disease.

Get disaster alerts affecting Queensland.

What to do after a flood

If your street or home has been flooded, do not return home until flood waters have receded and it’s safe to do so. You should also try to:

  • Not turn on any appliances that have been wet
  • Keep the receipts for any essentials you need to buy (e.g. clothes, bedding or food)
  • Take photos of any items which could become a health and safety hazard, and throw them out
  • Keep your home well ventilated to help it dry, but do not leave your home open when unattended.

Making a claim from a flood

Floods can cause a lot of damage very quickly, and rebuilding your home after a flood has hit can be hard. Call us on 13 7202 if you want to make a claim, and we’ll help you as much as we can from there.

Things to note

The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.