Roadside Assistance Remediation

We are paying refunds to eligible members

RACQ has made errors when calculating Roadside Assistance Loyalty Discounts for some roadside policies and we’re making things right. We’re issuing refunds to some current and former eligible members.

What to do if RACQ has contacted you about a refund

If you’re eligible to receive a refund, you don’t need to do anything. Once the refund is deposited into your account, we will confirm the successful payment with an email or letter to you within approximately 14 days after your refund has been processed.

If we’ve sent you a letter or email requesting your bank details, please contact us on 13 1905 to do so. Your refund will be paid into the bank account you nominate within 15 days.