How to make a Car Insurance claim with RACQ

At RACQ we make it quick and easy to make an insurance claim for your car. You can submit a motor comprehensive or windscreen claim online, anytime. Plus, with our qualified assessors located throughout Queensland – you’re never far from help. Book into one of our Selected Repairers and get a lifetime guarantee on all the repairs authorised by RACQ. At RACQ we’ll get you back on the road faster.

Step 1

Keep safe

Have an emergency or is someone hurt? Call 000 first.

If you can’t drive and need a tow, call us on 13 7202.

Step 2

What you’ll need

To help us process your Car Insurance claim as quick as we can, please have the following information handy:

  • Date and time of the incident
  • Location of incident
  • Details of other people or cars involved

Don’t forget to check out your Product Disclosure Statement (PDS) and applicable Supplementary PDS to see what you can claim for.

Step 3

Lodge your Car Insurance claim

We’ve got three easy ways you can lodge your RACQ Car Insurance claim:

1. Claim online

Lodge claim online  Login with your RACQ account

2. Phone

Call us on 13 7202 and we'll lodge your car insurance claim over the phone.

3. In-branch

Visit your local RACQ branch. Make sure you have the required information mentioned above in Step 2 so we can lodge your claim as quickly as possible.

Step 4

Do you need to make a CTP Insurance claim?

If you are injured as a result of a motoring incident, our step-by-step guide to assist you in lodging a CTP claim.