Make a claim with RACQ

For life threatening emergencies call 000 or if you require urgent assistance due to a flood or storm, call the SES on 132 500 first.

Step 1

Check your insurance policy

Read your Certificate of Insurance and the associated Product Disclosure Statement (PDS) and applicable Supplementary PDS to see what you're entitled to claim.

Step 2

Collect the required information

  • Your RACQ policy number
  • The date and details of the incident
  • A Police Report Number (if applicable)
  • Details of any damaged property or items that have been lost or stolen
  • Proof of ownership of any damaged or stolen property (e.g. receipts, invoices or photographs)
  • A damage report and quote for repairs of the damage
  • Samples of damaged items such as carpet, blinds or rugs (only if it is safe to do so)
  • Contact details of any witnesses or other people involved
  • Your paid invoices
  • Any repair or replacement quotes for your damaged property
  • If you have damaged contents creating a health hazard, please take photos and keep a small sample of any damaged carpet
Step 3

Contact us with your documentation

Step 4

Let us guide you through the process

  • If an assessment  is required:
    • Our team will arrange for an assessor and/or building consultant to visit your home and asses your loss.  Once your loss has been assessed and your claim accepted we may authorise repairs to be completed and/or authorise the replacement of your items through our preferred suppliers (this may be in the form of a gift card).  If you have your own quote please advise RACQ at the time of lodgement
  • If you have been affected by a storm or flood:
  • If something is causing or threatening to damage your home and is urgent, please all the SES on 132 500, otherwise call RACQ Home Assistance who may be able to assist you for common home incidents.