Why we’ve made changes to our excess structure

Queensland has been experiencing the impact of increasing claims costs over the past couple of years. RACQ remains acutely aware of the cost-of-living pressures this has put on our members, and we don’t make decisions on changing our members’ policies lightly.

To combat the increase in claims costs, we've increased some of our excess levels. This means your excess may change when you renew your RACQ Home Insurance.

Who do these changes impact?

These changes may impact members who hold an RACQ Home Insurance policy that is due to renew between 10th July 2023 and 9th July 2024. The change is relevant for all home policies, which includes building policies, contents policies and combined building and contents policies.


Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.