In an emergency always call 000 for Police, Ambulance or Fire brigade. 

Emergency contacts

State Emergency Service (SES) 
The SES helps the community to prepare for, and respond to different types of disasters and emergencies. Call 132 500 for assistance following severe storms and flood.

Queensland Fire and Rescue Service
Find a wide range of information, tools and tips around fire safety and services. 

Energex 
The energy company that has been providing electricity to Queensland for more than 100 years. Call 131 962 in emergencies or to report fallen powerlines, and 136 262 for power interruptions.

Bureau of Meteorology 
Get weather information for Queensland, and Australia including forecasts, weather warnings, radar images and more.

Social media accounts during an event or emergency

In an on-going event, you can also follow these official social media accounts for regular and accurate updates whether you’re on the move or staying put at home:

Severe weather and claims resources

How to make a claim
Find out how to claim for damage or loss. Our teams are available to take your call 24/7. 

Get Ready
Access this Queensland Government website for emergency and evacuation plans, emergency checklists and tips to help you prepare for and get through severe weather events. 

Home Assist
24 hour a day help for our members with Home and/or Contents Insurance for a range of home emergencies such as a damaged roof, a gas leak or burst pipes.